Customer Success Specialist

2 months ago

Remote, Oregon, United States Pathway Homes Full time

At Pathway Homes we create homeowners Collectively, we believe in doing well by doing good. We are focused on building a collaborative team of like-minded individuals who are aligned with our purpose in driving a meaningful impact on the housing crises facing millions of Americans today. We aim to operate as an all-in-one single-family alternative home buying platform with a fair market product solution assisting buyers to achieve their homeownership dreams. The end-to-end product suite offers a distinctive value proposition in the U.S. $30T+ residential real estate market.

Pathway was formed by ResiLabs, a partnership designed to create new housing solutions that address critical needs in the U.S. residential sector. ResiLabs was established by Regis Group and designed and developed in collaboration with Invitation Homes Inc. (NYSE: INVH) and Fifth Wall. The senior leadership team combines deep housing expertise with a track record of using technology to provide superior outcomes for customers.

Since launching in November of 2021, Pathway Homes has garnered attention as an innovative platform from Bloomberg and others following an initial $750mm raise to support expanding access to housing for Americans.

Our remote Customer Success Specialist will be responsible for connecting with customers to determine the best approach for their individual needs in our remote contact center environment. The ideal candidate for this position is vibrant, personable, and driven by personal achievement. You must be able to work weekends.

We're growing fast and looking for enthusiastic team players to join our success

Position Responsibilities

  • Collaborate with team to ensure the proper approach is taken holistically to maximize new customers' journey success.
  • Responsible for customer satisfaction and retention.
  • Develop and maintain an exceptional knowledge base of evolving products and services
  • Ability to navigate possible customer frustrations and objections.
  • Provide coordination and support throughout the customer's journey.
  • Navigate the in-house CRM system and provide detailed notes on all customer interactions.
  • Successfully facilitate the customer's handoff process

Qualifications

  • Must be able to work weekends
  • A genuine passion for delivering a 'best-in-class' customer experience.
  • Ability to thrive in a fast-paced environment with tight deadlines.
  • Previous experience in customer service, real estate, call center, sales, or other related fields
  • Ability to exhibit strong initiative.
  • Exceptional interpersonal, written, and verbal communication skills with the ability to translate technical data.
  • Strong analytical and problem-solving skills, with strict attention to accuracy and detail.
  • Ability to adapt to change as needed.

Experience

  • Bachelor's degree preferred
  • 2-3 years of industry experience are required.
  • Knowledge of real estate and mortgage products (agency and private investor) and guidelines, pricing, prospect selling, qualifying, and use of associated tools, including Salesforce, is preferred.
  • Excellent organizational and follow-up skills

Culture Identity

Empathetic- for our customers, colleagues, and investors

Agile - willingness and ability to learn on the fly, push outside of your comfort zone

Self-starter - identify opportunities, roll up your sleeves, and get your hands dirty

Ownership – ownership is our job, internally and with our customers

Innovation – focused on growth, advancement of mission to create homeowners

Pathway Perks

Competitive comp

Medical, Dental, Vision & FSA

401K matching

Generous PTO & Holidays

Flexible office space with snacks

We are an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

  • Customer Success Specialist

    2 months ago

    Remote, Oregon, United States Bitwarden Full time

    Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States SmarterDx Full time

    RoleSmarterDx is seeking a talented Customer Success Manager who can help our customers thrive. In this role, you will ensure our health system clients have a positive experience with SmarterDx by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers and beyond. You will collaborate with...

  • Senior Customer Success

    1 month ago

    Remote, Oregon, United States SplitMetrics Full time

    Hi It's SplitMetrics, a remote-first team of experts building the future of mobile marketing. Top app developers turn to us for intelligent data-driven solutions designed for Apple Search Ads scale, A/B testing, and market insights. Why SplitMetrics? For almost 9 years, we've been at the forefront of mobile marketing industry, providing an ecosystem of...

  • Customer Success Manager

    1 month ago

    Remote, Oregon, United States EngagedMD Full time

    You are an experienced Customer Success Manager with superior relationship management skills, intent on helping a tech organization achieve its mission by building strong relationships with clients and driving deeper into accounts. We're EngagedMD and we have a patient journey application used by more than 2 million users nationwide and internationally since...

  • Customer Success Manager

    1 month ago

    Remote, Oregon, United States Neota Full time

    DescriptionCandidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational...

  • Director, Customer Success Onboarding

    4 weeks ago

    Remote, Oregon, United States BlackLine Full time

    Get to Know Us:It's fun to work in a company where people truly believe in what they're doing At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process....

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States CertifID Full time

    Cybercrime is rising, reaching record highs in 2023. According to the FBI's IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the...

  • Head of Customer Success

    2 months ago

    Remote, Oregon, United States SmarterDx Full time

    RoleAs the Head of Customer Success at SmarterDx, you will build and scale SmarterDx's Customer Success function from scratch as we continue on our trajectory to become a dominant force in the clinical documentation space. You won't just be an intermediary for our clients: rather, you will draw upon your direct expertise in hospital revenue cycle management,...

  • Manager, Customer Success

    1 month ago

    Remote, Oregon, United States Cloudflare Full time

    About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States Talkable Full time

    Drive success for top e-commerce brands with our state-of-the-art referral marketing technologies.Talkable, a pioneer in Referral Marketing for e-commerce, has been empowering brands like American Eagle, Ralph Lauren, SwimOutlet, Alo, Crate and Barrel, and Peet's Coffee & Tea since 2010. Our remote team is based across the US and Europe, delivering superior...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States Harris healthcare Full time

    Join the vibrant team at Systems and Software as our new Customer Success Manager, where innovation meets dedication We're on the hunt for a dynamic, team-spirited individual who is not just committed to excellence in customer service but also possesses sharp analytical skills and a zest for thriving in a high-energy setting.As a pivotal part of our Support...

  • Director, Customer Success

    1 month ago

    Remote, Oregon, United States Bullhorn Full time

    For the past 25 years, Bullhorn has dedicated itself to building industry-leading, cloud-based software for the staffing and recruitment industry. Led by the original co-founder, partnered with private equity, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market...

  • Account Manager

    9 hours ago

    Remote, Oregon, United States VIVIO Health Full time

    Job DescriptionCompany OverviewVIVIO Health is a Public Benefit Corporation that utilizes data and technology to deliver superior health outcomes for individuals while reducing pharmacy benefit costs for our employer customers.Mission and ImpactWe are on a mission to revolutionize the way pharmacy benefits are delivered. Our evidence-based, data-driven...

  • Customer Success Specialist, RevTech

    2 months ago

    Remote, Oregon, United States SBI Full time

    Carabiner Group an SBI Growth Company, is looking for an experienced, highly organized, and process-driven Engagement Manager to join our team. As a Salesforce and HubSpot partner, we work alongside our clients to advise, design, and implement industry leading solutions to transform their core business operations. In this role, you will have a significant...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States RepeatMD Full time

    About Us:We are a Team on a Mission to help our clients transform their patients' lives. Our technology combines the power of rewards, patient financing, and ecommerce into our client's own mobile app. Enabling our small business owners the power to drive revenue 24/7/365 while also providing a best in class patient experience for their customers. We are the...

  • Customer Success Manager

    1 month ago

    Remote, Oregon, United States Applied Systems Full time

    Job DescriptionApplied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Customer Success Manager who will manage and create strong relationships with assigned customer accounts, ensuring customer recognition of ROI, high customer satisfaction and successful use of their Applied EPIC & extended solutions. The ideal team...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States Seekr Technologies Full time

    Location: Fully RemoteAbout the Opportunity:We are searching for an experienced Customer Success Manager who has a passion for technology and can deliver against key revenue targets. Seekr is looking to extend our market footprint and unlock bigger partnerships and deals. In partnership with our sales teams, we will be building out the Customer Success...

  • Customer Success Manager

    1 month ago

    Remote, Oregon, United States SchooLinks Full time

    DescriptionThe Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. Your Responsibilities will include...Serving as the main point of contact and build relationships with our districts through the various life cycle milestones...

  • Customer Success Associate

    4 weeks ago

    Remote, Oregon, United States Clarify Health Solutions Full time

    Our MissionWe exist to power better care. We are on a mission to power better care​ by delivering he actionable data, insights and incentives that enable providers to improve access, affordability, and health outcomes. Clarify translates vast amounts of healthcare data into achievable actions to engage providers, optimize their performance and contain...

  • Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Arcadia Full time

    Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit Why This Role Is Important to Arcadia At , the Customer Success...