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Client Onboarding Specialist

2 months ago

Remote, Oregon, United States American Express Global Business Travel Careers Full time

About American Express Global Business Travel:
At Amex GBT, we believe in the transformative power of travel and its ability to create positive change in the world. Our team is dedicated to fostering an inclusive and collaborative environment where every voice is heard and valued.

Role Overview:
The primary responsibility of the Customer Onboarding Manager is to oversee the onboarding and migration process for clients, ensuring a seamless experience through collaboration with internal teams and external partners. This role requires a focus on customer satisfaction and the successful implementation of both regional and global initiatives.

Key Responsibilities:

  • Manage the entire customer onboarding process, coordinating with stakeholders and third parties as necessary.
  • Utilize Amex GBT project documentation to implement regional and global projects effectively.
  • Conduct thorough project handovers and readiness assessments with Solutions Design teams, documenting any risks and follow-up actions.
  • Develop a comprehensive work breakdown structure, clearly defining roles and responsibilities for all parties involved.
  • Ensure that all client requirements are thoroughly understood and documented for subsequent teams to execute.
  • Create and maintain detailed project plans, ensuring alignment and approval from all stakeholders.
  • Foster a positive and engaging environment to enhance collaboration and project success.
  • Monitor project performance, communicating status updates, achievements, and any changes to relevant parties.
  • Oversee end-to-end testing processes, ensuring documentation and quality standards are met.
  • Establish and manage stakeholder communication protocols, including regular project calls.
  • Participate in team meetings, sharing insights and supporting continuous improvement initiatives.

Personal Attributes:
We seek individuals who are passionate about customer engagement and possess strong relationship-building skills. The ideal candidate will thrive in a dynamic, fast-paced environment and be able to manage multiple priorities across various functions and time zones.

Qualifications:

  • Proven ability to motivate teams and manage projects under pressure.
  • Strong communication, negotiation, and presentation skills.
  • Commercial awareness and excellent organizational capabilities.
  • Flexibility to adapt to changing circumstances and drive change effectively.
  • Experience collaborating with diverse functional groups and operational subject matter experts.

Compensation and Benefits:
The national annual base salary range for this position is from $85,000 to $170,000, depending on experience and qualifications. In addition to the base salary, this role is eligible for an Annual Incentive Award based on both company and individual performance.

Work-Life Balance:
Amex GBT offers flexible benefits tailored to individual needs, including health insurance, retirement programs, and professional development opportunities. We are committed to promoting diversity, equity, and inclusion within our workforce.

All applicants will receive equal consideration for employment without regard to any protected characteristic. We are dedicated to providing reasonable accommodations for qualified individuals with disabilities throughout the hiring process.