Success Architect

2 months ago

Remote, Oregon, United States Files Full time

About

is an enterprise secure file transfer & automation app with over 4,000 paying business customers, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.

was bootstrapped by our founder and has been profitable since its founding in 2010. We recently raised $46.5 million of growth equity from Silicon Valley-based Riverwood Capital to accelerate our growth.

Location: Work From Your Home on a Remote-First Team at a Hybrid Remote Company

World Class Pay and Benefits

In-House Training: You have the technical skillset of an Implementation Engineer, Success Engineer/Architect, Sales Engineer or Senior Tech Support Engineer already. You are familiar with coordinating customer engagements to implement and configure SaaS technical solutions. We will take your finely honed technical skills and provide you with a combination of different training methods that will bring you up to speed on our processes, tools, and tech.

Big Company Benefits: You'll get full Health/Dental/Vision Insurance coverage (plus 75% of Spouse/Family coverage too), 401(k) with generous matching, 11 Company Holidays per year, and 20 PTO/Vacation days, plus we give employees off for Winter Break at the end of the year

Company Macbook Pro and $1,000: We'll send you a company issued contemporary Macbook Pro as well as $1,000 sign-on bonus as a welcome to

100% Remote Opportunity

The Customer Success team is 100% remote. However, we travel for regular in-person meetings with the team and the entire company to meet and work together face to face. These meetings are in cities around the US, including Scottsdale, Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.

In-person events combine work and fun and are designed to make up for the in-person interaction that occurs in an office job.

We are very excited that COVID-19 restrictions have been lifted and we have fully resumed company travel.

In this role, you will be:

  • Mastering the technical features of
  • Demonstrating platform value but not responsible for "closing" clients or upselling in any way
  • Working with clients to ensure they are getting as much value as possible from their investment with
  • Building relationships with key clients
  • Understanding client usage and determining ways they can further utilize the platform.
  • Responding to customer-initiated interactions such as phone calls and emails (one-on-one communication).
  • Demonstrating underutilized features for clients
  • Taking a high-touch approach to success, encouraging frequent interaction with customers.

About You:

  • You don't want to work in sales This role is to demonstrate the value of our platform to customers but will not be signing or negotiating with clients.
  • You want to delight customers and help them get the maximum value out of our platform by training clients on various features.
  • You have the technical experience to be a customer support engineer but also the business acumen to understand a client's business needs.
  • You are Interested in project management and implementation.
  • You have the business acumen to not just understand their technical challenges but understand the why behind their needs
  • You have excellent written and verbal communication skills, and have real world experience deploying those skills.
  • You are able to tell the success story of how we added value to a customer.
  • You bring a top-notch customer demeanor, including patience, understanding, and empathy.
  • You can learn a process and then add to that process. For example, you can learn to use our knowledge base and playbook articles, and then contribute to make them better.
  • You are known for being smart and getting things done. When you take on a project, your team knows you will handle it effectively and efficiently.
  • You have a general understanding of a SaaS environment, including some experience (not necessarily expertise) with several of the following technologies: web applications, networking, internet communication protocols, APIs and/or programming languages, file integration tools and platforms (e.g., AWS, SharePoint, Zapier), and single sign-on tools (e.g., LDAP, Azure AD, Okta)

  • Software Architect

    1 month ago

    Remote, Oregon, United States Apptegy Full time

    About ApptegySince 2015, Apptegy has grown from a small group of individuals working with a handful of Arkansas schools to a thriving community empowering thousands of schools and school districts across the United States. We build innovative products that simplify the demanding roles of school leaders, enabling them to brand, market, and strengthen their...

  • Cloud Architect

    2 months ago

    Remote, Oregon, United States EmpiRx Health Full time

    Who We Are:EmpiRx Health is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers and members first by enabling them to take control of their pharmacy benefits, healthcare outcomes, and financial results. What We Do:We place more emphasis on member care than any other...

  • Lead Infoblox Solutions Architect

    2 weeks ago

    Remote, Oregon, United States PC Network Full time

    Position Overview:PC Network is in search of a Lead Infoblox Solutions Architect specializing in DNS, DHCP, and IP Address Management.Location:RemoteRole Summary:The ideal candidate will possess extensive experience in architecting, deploying, transforming, and supporting Infoblox solutions, particularly in migration scenarios. Key Responsibilities:-...

  • Solution Architect

    4 weeks ago

    Remote, Oregon, United States Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...

  • Salesforce Technical Architect

    1 month ago

    Remote, Oregon, United States Neocol Full time

    Technical ArchitectPassion Driven. Purpose Guided. Our People Make the Difference.Why Neocol?Neocol helps the world's most innovative subscription companies solve their most pressing initiatives to ignite outpaced subscription performance. As the largest pure-play Salesforce Summit Partner specifically dedicated to the subscription economy, Neocol has...

  • Cloud Architect

    1 month ago

    Remote, Oregon, United States Applied Systems Full time

    Job OverviewApplied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Cloud Architect to join our team. In this role you will be responsible for overseeing the Applied corporate cloud strategy within the Corporate IT team. The Cloud Architect must also effectively communicate and collaborate with internal stakeholders to...

  • Solution Architect

    1 month ago

    Remote, Oregon, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Platform Architect

    2 months ago

    Remote, Oregon, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Lead Sales Solutions Architect

    2 weeks ago

    Remote, Oregon, United States Cox Communications Full time

    Travel Requirements: Our Sales Solutions Architect roles necessitate approximately 25-35% travel to industry events, partner locations, and client engagements. Overview of the Sales Solutions Architecture Team: The Sales Solutions Architects collaborate closely with Solutions Specialists (Sales Representatives) and act as their technical allies throughout...

  • Technical Architect

    1 month ago

    Remote, Oregon, United States Baptist Health South Florida Full time

    Baptist Health South Florida is the region's largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties. Baptist Health has internationally renowned centers of...

  • Solutions Architect

    2 weeks ago

    Remote, Oregon, United States ASK Consulting Full time

    Job OverviewAll candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment.Position: Solutions ArchitectContract Duration: 12+ monthsWork Arrangement: RemoteCompensation: $111.00/hr. on W2Role Responsibilities:The Solutions Architect plays a pivotal role in...

  • Solutions Architect

    2 months ago

    Remote, Oregon, United States Sparksoft Corporation Full time

    Join us at Sparksoft, where we're not just another tech company—we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact...

  • Senior SAP Value Architect

    1 month ago

    Remote, Oregon, United States BlackLine Full time

    Get to Know Us:It's fun to work in a company where people truly believe in what they're doingAt BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our...

  • Technical Architect

    1 month ago

    Remote, Oregon, United States CloudFlare Full time

    About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...

  • Customer Engineer/Architect

    1 month ago

    Remote, Oregon, United States MinIO Full time

    DescriptionJob DescriptionMinIO, the fastest growing object storage company in the world, is seeking a Customer Engineer/ Architect to join our team. This is an extraordinary opportunity that requires a blend of customer-first mindset with technical evangelism, engineering, and solutioning skills.As a Customer Engineer/ Architect, you will be responsible for...

  • Senior SAP Value Architect

    2 months ago

    Remote, Oregon, United States Blackline Full time

    Get to Know Us:It's fun to work in a company where people truly believe in what they're doingAt BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our...

  • Data Architect/Cloud Data Architect

    2 months ago

    Remote, Oregon, United States Prominence Advisors Full time

    DescriptionProminence is looking for the best data architects in healthcare to join our Analytics team.Who We AreProminence is a healthcare technology strategy and implementation firm, focused on helping the nation's leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in...

  • Senior Solutions Architect

    1 month ago

    Remote, Oregon, United States Pindrop Full time

    Senior Solutions Architect US-RemoteWho we areAre you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge...

  • PLM Solution Architect

    3 days ago

    Remote, Oregon, United States Maya HTT Full time

    About the RoleWe are seeking a highly skilled and experienced PLM Solution Architect to join our team at Maya HTT. As a key member of our PLM team, you will play a crucial role in driving project success and delivering complex PLM software solutions to our clients.Key ResponsibilitiesLead a workstream team of internal, external, and customer experts to...

  • IAM Architect

    4 weeks ago

    Remote, Oregon, United States GuidePoint Security Full time

    GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation's top organizations, such as Fortune 500 companies and U.S. government agencies,...