![SmarterDx](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
2 months ago
Role
SmarterDx is seeking a talented Customer Success Manager who can help our customers thrive. In this role, you will ensure our health system clients have a positive experience with SmarterDx by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers and beyond. You will collaborate with cross-functional teams to resolve customer issues, monitor the effectiveness of SmarterDx's solution post go-live, and occasionally help coordinate the implementation process. This position requires exceptional project management, relationship-building, and communication skills.
This role is fully remote within the US.
Responsibilities
- Manage a portfolio of existing, "live" customers on the SmarterDx platform
- Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
- Partner with the VP of Customer Success to develop team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
- Lead hand-offs from Sales to CS, through implementation and go-live
- Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
- Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
- Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
- Surface customer success stories, and help build a list of reference customers
- If necessary, coordinate implementation with clients and internal teams to ensure a successful launch
Your Qualities
- 5+ years experience working in customer success, account management, implementation, or consulting
- 3+ years experience in healthcare and/or SaaS technology
- You take radical ownership over troubleshooting problems
- Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out
- You are gracious, empathetic, and excellent in written and verbal communication
- You love to say "yes," but you know how to say "no", offer alternative solutions, and have difficult customer conversations in a respectful manner
- You thrive in ambiguous roles and can use critical thinking skills to "figure it out"
- You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA
Nice-to-Have Qualifications
- Healthcare administration, revenue cycle, or hospital billing experience
- Prior experience at a startup--especially as the first Customer Success Manager on a team
- Experience using Jira to create and manage tasks and issues
Compensation
- $120K to $180K base salary + equity
- Medical/dental/vision benefits
- 401k
- Free One Medical membership
- Parental leave
- Remote first
- Minimal bureaucracy
- Incredible teammates
-
Manager, Customer Success
2 months ago
Remote, Oregon, United States RingCentral Full timeRingCentral Events Manager, Customer Success - Events (Remote)Say hello to opportunites.It's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR)...
-
Customer Success Manager
2 months ago
Remote, Oregon, United States CertifID Full timeCybercrime is rising, reaching record highs in 2023. According to the FBI's IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the...
-
Customer Success Manager
2 months ago
Remote, Oregon, United States Talkable Full timeDrive success for top e-commerce brands with our state-of-the-art referral marketing technologies.Talkable, a pioneer in Referral Marketing for e-commerce, has been empowering brands like American Eagle, Ralph Lauren, SwimOutlet, Alo, Crate and Barrel, and Peet's Coffee & Tea since 2010. Our remote team is based across the US and Europe, delivering superior...
-
Manager, Customer Success
1 month ago
Remote, Oregon, United States Cloudflare Full timeAbout UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...
-
Customer Success Manager
2 months ago
Remote, Oregon, United States Truv Full timeThe Work We're Doing:Truv is the one-stop platform for income and employment data that empowers use cases such as income and employment verification, direct deposit switch, paycheck-linked loans, and others. We believe that discerning fact from fiction about an applicant's employment and income shouldn't be a process that takes days, dozens of phone calls,...
-
Customer Success Manager
3 weeks ago
Remote, Oregon, United States Arcadia Full timeArcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit Why This Role Is Important to Arcadia At , the Customer Success...
-
Customer Success Manager
4 weeks ago
Remote, Oregon, United States SchooLinks Full timeDescriptionThe Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. Your Responsibilities will include...Serving as the main point of contact and build relationships with our districts through the various life cycle milestones...
-
Customer Success Manager
4 weeks ago
Remote, Oregon, United States Neota Full timeDescriptionCandidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational...
-
Customer Success Manager
2 months ago
Remote, Oregon, United States RepeatMD Full timeAbout Us:We are a Team on a Mission to help our clients transform their patients' lives. Our technology combines the power of rewards, patient financing, and ecommerce into our client's own mobile app. Enabling our small business owners the power to drive revenue 24/7/365 while also providing a best in class patient experience for their customers. We are the...
-
Customer Success Manager
2 months ago
Remote, Oregon, United States Tellius Full timeTellius enables organizations to get faster insights from their data using AI-powered automation. Any user can ask any question across billions of records via a Google-like interface, understand "why" metrics change via automated insights that surface hidden key drivers and trends, and get predictive recommendations — in a self-service manner. Unlike...
-
Customer Success Manager
1 month ago
Remote, Oregon, United States Harris healthcare Full timeJoin the vibrant team at Systems and Software as our new Customer Success Manager, where innovation meets dedication We're on the hunt for a dynamic, team-spirited individual who is not just committed to excellence in customer service but also possesses sharp analytical skills and a zest for thriving in a high-energy setting.As a pivotal part of our Support...
-
Customer Success Manager
2 months ago
Remote, Oregon, United States Seekr Technologies Full timeLocation: Fully RemoteAbout the Opportunity:We are searching for an experienced Customer Success Manager who has a passion for technology and can deliver against key revenue targets. Seekr is looking to extend our market footprint and unlock bigger partnerships and deals. In partnership with our sales teams, we will be building out the Customer Success...
-
Customer Success Manager
1 month ago
Remote, Oregon, United States EngagedMD Full timeYou are an experienced Customer Success Manager with superior relationship management skills, intent on helping a tech organization achieve its mission by building strong relationships with clients and driving deeper into accounts. We're EngagedMD and we have a patient journey application used by more than 2 million users nationwide and internationally since...
-
Customer Success Manager
1 month ago
Remote, Oregon, United States Noggin Full timeWhy Noggin?We are excited to announce we are now a Motorola Solutions CompanyWe work with heart.Noggin has been in the safety, security and incident management industry for over a decade. Our SaaS product is critical in supporting everything from natural disasters and emergencies to business continuity incidents, security management and more. We enable...
-
Customer Success Manager
4 weeks ago
Remote, Oregon, United States Cyware Full timeAbout CywareCyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware's Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed security...
-
Customer Success Manager
1 month ago
Remote, Oregon, United States Zenput Full timeGlobal restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 125,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including...
-
Customer Success Manager
1 month ago
Remote, Oregon, United States Applied Systems Full timeJob DescriptionApplied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Customer Success Manager who will manage and create strong relationships with assigned customer accounts, ensuring customer recognition of ROI, high customer satisfaction and successful use of their Applied EPIC & extended solutions. The ideal team...
-
Customer Success Manager
2 months ago
Remote, Oregon, United States Remofirst Full timeRemofirst provides Global payroll and compliance for remote teams. We believe in Freedom of Work. To do this, we empower Employers to be free from geographical boundaries and state lines, and we allow employees to be free to pursue opportunities wherever they may exist. We work with a global network of Employer of Record (EoR) partners to deliver our...
-
Strategic Customer Success Manager
4 weeks ago
Remote, Oregon, United States EDB Full timeJoin Our Team as a Strategic Customer Success ManagerAre you passionate about collaborating with customers to drive adoption, growth, and retention? EDB is looking for a Strategic Customer Success Manager to join our team in the US Central Time Zone. As a CSM, you will be a trusted advisor for our customers, creating and implementing Customer Success Plans...
-
Customer Success Manager
3 weeks ago
Remote, Oregon, United States Timescale Full timeTimescale is the creator of TimescaleDB, the industry-leading relational database for time-series. Tens of thousands of organizations trust TimescaleDB today with their mission-critical time-series applications. The company is dedicated to serving software developers and businesses worldwide, enabling them to build exceptional data-driven products that...