Customer Success Manager

2 months ago

Remote, Oregon, United States RepeatMD Full time

About Us:

We are a Team on a Mission to help our clients transform their patients' lives. Our technology combines the power of rewards, patient financing, and ecommerce into our client's own mobile app. Enabling our small business owners the power to drive revenue 24/7/365 while also providing a best in class patient experience for their customers. We are the first of our kind MedcommerceTM technology.

RepeatMD: we brought our technology to market by August 2021. Just one year after our inception we established product market fit, won multiple awards, and closed our Seed Round. By 2023 we grew to over 100 employees with locations in Houston and NY, and closed our Series A. In the first half of 2024 we surpassed 3000 clients, 1 million users and we're now one of the most popular shopping apps in the world. We're just getting started. If you're a customer obsessed high performer looking for a new team we'd love to hear from you. Apply now to be a part of what we build next.


About You:

Are you passionate about making a difference and helping businesses thrive? As a Customer Success Manager at RepeatMD, you'll be at the heart of a dynamic team, working collaboratively to drive success for over 2000 customers. Your role will be crucial in helping our clients achieve exceptional performance through our innovative mobile app, directly impacting RepeatMD's growth and success.

You thrive on taking ownership of your work, take pride in your accomplishments, and are driven by the belief that you can positively influence the lives of our customers. You are an individual with a proven track record in managing customers at rapidly growing tech companies & a team player who believes in collective success.

If you are eager to contribute to a winning team and help others achieve their best, we invite you to apply for this exciting opportunity at RepeatMD. Join us and be a part of a journey where your skills and dedication will make a real difference

About The Role:

RepeatMD's Customer Success Managers are ultimately responsible for the complete post-sales life cycle of a RepeatMD client, and through your partnership, clients will derive maximum value from their investments, leading to project success, renewal, and expansion. Few roles provide such a direct impact on the growth of the company. You will become a trusted advisor to these clients, will deeply understand their business and their needs, and help them maximize the value they get from RepeatMD. This role involves working closely with the technical success team & implementation teams, product & marketing and will lead consultative conversations with our practices. You will serve as the practices' internal advocate, helping ensure an excellent RepeatMD experience, and gathering feedback on ways that RepeatMD can build the next generation of client-focused solutions. You will love this job if you are a natural relationship and business builder.

What you will own:

  • Lead the post-sale engagement life cycle from on-boarding to renewal
  • Support expansion of your accounts--identify opportunities, drive business outcomes, ensure clients are successful.
  • Build and foster relationships within the clients' business
  • Share client success stories and advocate for the value of RepeatMD's solutions
  • Articulate and drive client use cases, client value and expansion while maintaining trusted client advisor status
  • Gather and communicate client feedback to internal stakeholders for product improvement.
  • Handle difficult customer situations and demonstrate effective resolution skills.
  • Work independently and collaboratively within a team environment.
  • Analyze platform usage data to identify insights and make data-driven recommendations.

Requirements:

  • 2-5 years of experience in a client-facing role ideally customer success, managing relationships, preferably working with a technical product.
  • Sophisticated business sense and understanding of underlying drivers and strategy of our client's businesses.
  • Proven ability to lead technical conversations and influence stakeholders based on solution value.
  • Strong analytical skills and operating rigor.
  • Strong executive presence and presentation skills
  • History of success as a consultant, pre-sales, technical account management, or equivalent
  • Ability to handle challenging customers and situations with professionalism.
  • Self-motivated with the ability to research and self-start.
  • Ability to navigate data and people to find answers
  • A capability to work well with a wide range of people, both internally and externally
  • The motivation and flexibility to work well in a high-growth environment where things change quickly

We offer competitive compensation, comprehensive benefits, and the opportunity to work with a talented and passionate team that is dedicated to transforming the medical aesthetics industry. If you are a self-starter with a passion for helping clients succeed, we encourage you to apply for this exciting opportunity.

What we offer:

  • Competitive salary
  • Employee Bonus Plan
  • Medical, Dental, Vision, and 401k through Justworks
  • Stock options
  • Unlimited PTO
  • Parental leave; (12-weeks maternity and 4-weeks paternity leave) because we know that being a parent is the most important job you'll ever have.
  • Annual performance reviews
  • Training and development programs
  • Pet friendly office filled with snacks
  • Hybrid work model

This will be a hybrid role for anyone living in NYC

The total compensation range for this position in the United States is $75,000 to $95,000. The total compensation package for this position includes benefits and/or other applicable incentive compensation plans. Compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.


RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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