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Customer Service Coordinator
4 months ago
Perdue Foods is part of Perdue Farms, a family-owned company heading into it's second century of growth and innovation. With a goal of becoming the most trusted name in premium proteins, we create products for consumers and for retail and foodservice customers around the globe, while changing the way animals are raised for food
To be the liaison between, sales, customers, drivers and distribution to ensure product is efficiently tracked and delivered in a safe and legal manner on-time and in full.
Work Hours: Wednesday 11:30pm - 5:30am / Thursday - Saturday 5:30pm - 5:30amPrincipal and Essential Duties & Responsibilities
Maintain phone and email communication between internal and external customers
Monitor and track status of loads appearing on exception monitors.
Communicate with customers and sales regarding late deliveries and record updated data as appropriate in system.
Reschedule deliveries as needed using web based scheduling systems
Process forms with information for breakdowns, discrepancies, accidents, personal injury, product recall, etc
Familiarity with Office 365, spreadsheets and reporting functions that will be incorporated into daily responsibilities of the job
Other duties as assigned by SupervisorMinimum Education
High School Graduate or GED preferred
Associate Degree preferredExperience Requirements
Strong interpersonal skills
Strong communication, organizational, and analytical skills
Knowledge of standard software applications
1 3 Years applicable experienceExperience Preferred
Environmental Factors and Physical Requirements
Perdue Farms, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
