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Customer Service Representative
2 months ago
Job Summary
At Rollins, we're committed to helping protect the world where we live, work, and play. As a Part-Time Customer Relations Specialist, you'll play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities
- Contact customers to schedule and confirm service appointments
- Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
- Schedule & communicate with Service Technicians to meet customer requirements
- Perform outbound calls to customers to follow-up on service received
- Perform outbound calls to customers regarding outstanding account balances
- Receive payments from past due customers
- Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
- Reschedule unserviced accounts within 24 hours
- Answer inbound customer service calls with an open, friendly greeting
- Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
- Use strong communication skills to communicate/empathize with customers
- Work well within a team
- Participate in quality assurance processes/programs/initiatives as requested
What We Offer
- Competitive hourly pay
- Quality, comprehensive training programs
- A dynamic and supportive work environment
Requirements
- Excellent written and oral communication skills
- Strong customer phone service background
- Ability to multi-task, be organized, efficient, accurate and accountable
- Strong work ethic and capacity to handle high work volume in a teamwork environment
Preferred Qualifications
- Scheduling experience in a service industry preferred
About Rollins
Founded in 1901, Rollins is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM. The Pest Management Industry is growing and is a recession resistant line of business. Rollins is financially stable and growing as the largest subsidiary of, (NYSE: ROL), headquartered in Atlanta, GA.
Equal Opportunity Employer
Rollins is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
