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Utility Billing Accounts Representative
2 months ago
Job Description
Responsible for providing excellent customer service for comprehensive and professional utility bill processing and cashiering services. Responsibilities also include:
Provide excellent customer service and positively promote the services and programs offered by the City. Review, monitor, and process monthly electric, water, sewer, and refuse utility account billings. Assist customers with accessing and navigating the on-line utility billing portal. Respond to daily utility service change requests from new residents, businesses, and other customers requesting termination, establishment, or transfer of utility service accounts. Identify and facilitate collection of delinquent utility accounts per policy and procedure. Perform cashiering duties of collecting and receiving payments, deposits, and cash transactions. Process returned checks, send disconnect notices, warning letters, or deposit requests as needed. Provide back up to Utility Billing Administrative Assistant when needed.Requirements
High School diploma or equivalent, with an Associate's degree in business or related field desirable. Minimum of two years of customer service required. Billing and cashiering experience a plus. Excellent oral and written communication skills to provide superior customer service. Intermediate skills with Word, Excel, and Outlook (Billing software skills a plus). Bilingual with Spanish would be a plus. If selected, successful completion of a background investigation and drug screen are required. To see what it is like to work for the City of St. Charles check out our YouTube Channel.
The City of St. Charles is an Equal Opportunity Employer
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