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Customer Support Specialist II
2 months ago
Customer Service Representative - Level II
We are actively seeking candidates for a full-time, on-site role that offers a competitive starting wage along with the potential for annual bonuses.
Position Details:
This role is based in our headquarters and operates Monday through Friday from 8 AM to 5 PM. The position offers a comprehensive benefits package that includes:
- Health and Wellness: Medical, dental, vision, HSA, FSA, etc.
- Paid Time Off: Begins on your first day, along with 8 paid holidays.
- Financial Security: 401K, life insurance, and employer-paid short/long-term disability.
We prioritize the well-being of our employees, offering amenities such as an onsite gym for all staff members.
About Propper:
Established in 1967, Propper has a rich history of serving the U.S. Department of Defense and other agencies by providing high-quality garments. Our operational philosophy is rooted in delivering value through quality and reliability.
Role Responsibilities:
As a Customer Service Representative Level II, your primary focus will be enhancing the customer experience. Key responsibilities include:
- Addressing customer inquiries regarding products, services, pricing, and shipping.
- Utilizing various platforms and software for order entry and customer information management.
- Resolving billing discrepancies and tracking shipments.
- Building lasting relationships with customers and collaborating with internal teams across different departments.
Qualifications:
- High school diploma or GED.
- A minimum of 3 years of customer service experience is preferred.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite.
- Experience with ERP/CRM software is advantageous.
- Self-motivated and detail-oriented.
If you are committed to providing exceptional customer service and want to be part of a dynamic environment, we encourage you to consider this opportunity.
