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Experienced Customer Support Specialist

2 months ago

Saint Charles, Missouri, United States Propper International Sales Full time
Job Overview

Customer Service Representative - Level II

We are actively seeking a dedicated individual to fill the role of Customer Service Representative - Level II.

What Propper Offers:

This is a full-time, on-site position with a flexible schedule at our headquarters. The starting hourly wage for this role is $20.00/hr, with opportunities for annual bonuses. We provide a comprehensive benefits package that includes Health and Wellness options (medical, dental, vision, HSA, FSA, etc.), a Paid Time Off Program that begins immediately, and 8 paid Holidays. Additionally, we offer Financial Security Benefits such as 401K, Life Insurance, and Short/Long Term Disability (Employer paid and supplemental). Our facilities include a gym available for all employees at no cost, and we promote opportunities for career growth.

About Propper:

Founded in 1967, Propper has a rich history of serving the U.S. Navy and has supplied millions of garments to various sectors including the Department of Defense and public safety. Our operational philosophy is rooted in quality and value, focusing on delivering products that meet the highest standards.

Daily Responsibilities:

As a Customer Service Representative, your primary focus will be enhancing the customer experience. You will engage with customers, addressing inquiries about our products, services, pricing, and shipping. Proficiency in various platforms and software will be essential for efficient order processing and customer interaction. You will also investigate billing discrepancies and track shipments. Building lasting relationships with customers and collaborating with internal teams across departments such as marketing and IT will be key aspects of your role.

Qualifications:

  • High school diploma or GED
  • 3 years of customer service experience preferred
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office Suite
  • Experience with ERP/CRM software is a plus
  • Self-motivated and detail-oriented

If you are passionate about providing exceptional customer service, we encourage you to consider this opportunity.