Experienced Customer Support Specialist

7 days ago


Saint Charles, Missouri, United States Propper International Sales Full time
Job Overview

Customer Service Representative - Level II

We are actively seeking candidates for a full-time, on-site role that emphasizes customer satisfaction and support.

What Propper Offers:

This position provides a competitive hourly wage starting at $20.00/hr, with the potential for annual bonuses. Alongside a comprehensive benefits package, you will enjoy:

  • Health and Wellness: Medical, dental, vision, HSA, FSA, etc.
  • Paid Time Off: A program that begins immediately, plus 8 paid holidays.
  • Financial Security: 401K, life insurance, and employer-paid short/long term disability.
  • Wellness Facilities: Access to an onsite gym for all employees.

At Propper, we prioritize the well-being of our employees, fostering a healthy work-life balance and opportunities for professional growth. Our collaborative and supportive culture encourages a positive work environment.

About Propper:

Founded in 1967, Propper has a rich history of providing quality garments to the U.S. Department of Defense and various public safety organizations. Our approach combines retail branding with contract manufacturing, focusing on quality and value.

Daily Responsibilities:

As a Customer Service Representative, your primary goal will be to enhance the customer experience. Key responsibilities include:

  • Responding to customer inquiries regarding products, services, pricing, and shipping.
  • Utilizing various platforms and software for order entry and customer information management.
  • Investigating billing discrepancies and tracking shipments.
  • Building lasting relationships with customers and collaborating with internal teams.

Qualifications:

  • High school diploma or GED.
  • A minimum of 3 years of customer service experience is preferred.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite.
  • Experience with ERP/CRM software is advantageous.
  • Self-motivated and detail-oriented.

If you are dedicated to providing exceptional customer service and wish to contribute to a supportive team environment, we encourage you to consider this opportunity.



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