Customer Service Representative

2 months ago

Saint Charles, Missouri, United States Sam's Club Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Sam's Club. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting membership benefits, and driving sales growth.

Key Responsibilities:

  • Develop and support membership by providing information on membership benefits, promoting the value of Sam's Club products and services, and processing memberships, upgrades, and credit accounts.
  • Participate in sales and marketing events to drive sales growth and increase customer engagement.
  • Maintain a safe and clean store environment by following all safety standards, procedures, and guidelines.
  • Fulfill customer orders by reviewing orders, pulling items from shelves, scanning items, wrapping and palletizing items, and ensuring the accuracy of orders and invoices.
  • Provide exceptional customer service by acknowledging customers, identifying their needs, assisting with purchasing decisions, and resolving issues and concerns.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service or sales experience preferred.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Excellent communication and interpersonal skills.

Benefits:

  • Competitive hourly wage range of $18.00 to $25.00.
  • Performance-based bonus awards.
  • Health benefits, including medical, vision, and dental coverage.
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

About Sam's Club:

At Sam's Club, we offer a supportive and inclusive work environment that values diversity and promotes career growth. We are committed to providing our members with exceptional service and value, and we are looking for talented individuals who share our vision.

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