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Experienced Customer Support Specialist

2 months ago


Saint Charles, Missouri, United States Propper International Sales Full time
Job Overview

Customer Service Representative - Level II

We are actively seeking candidates for a full-time, on-site role that offers a competitive starting wage and the potential for annual bonuses.

Position Details:

This Customer Service Representative - Level II position offers an hourly wage beginning at $20.00/hr, with additional opportunities for bonuses based on performance. Our comprehensive benefits package includes:

  • Health and Wellness: Medical, dental, vision, HSA, FSA, etc.
  • Paid Time Off: Begins on your first day, including 8 paid holidays.
  • Financial Security: 401K, life insurance, and employer-paid short/long-term disability.

We prioritize the well-being of our employees, offering an onsite gym for free use. Opportunities for career growth are available, and we foster a collaborative environment where various departments work together for success.

About Propper:

Founded in 1967, Propper has a rich history of supplying high-quality garments to the U.S. Department of Defense and other agencies. Our approach combines retail branding with contract manufacturing, emphasizing quality and value.

Daily Responsibilities:

As a Customer Service Representative, your primary focus will be enhancing the customer experience. Key responsibilities include:

  • Addressing customer inquiries regarding products, services, pricing, and shipping.
  • Utilizing various platforms and software for order entry and customer information management.
  • Researching billing discrepancies and tracking shipments.
  • Building lasting relationships with customers and collaborating with internal teams across departments.

Qualifications:

  • High school diploma or GED.
  • Preferred 3 years of experience in customer service.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office Suite.
  • Experience with ERP/CRM software is a plus.
  • Detail-oriented and self-motivated.

If you are passionate about delivering exceptional customer service, we encourage you to consider this opportunity.