NA Head of Middle Office Operations

1 month ago

Boston, Massachusetts, United States Northern Trust Full time

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

We are seeking a seasoned leader with extensive investment operations experience, broad functional expertise, and a focus on proactive strategic leadership to head NA Investment Operations Outsourcing (IOO) – NT's middle office outsourcing unit. Reporting to the COO of Global Fund Services NA, this individual will be responsible for overseeing the strategic direction, operational management, and continuous improvement of IOO.

Major Duties:

  • Accountable for the business unit's performance and profitability as compared to plan - develop, communicate, and oversee an overall strategy to meet both the Business Unit's and Corporation's strategic plan.
  • Develop key metrics required to ensure the IOO service runs to expectation, and to enable the services to be monitored effectively to facilitate continuous improvement through the identification of adverse trends coupled with action plans to remediate.
  • Work effectively with Audit, Compliance, and Risk to ensure SLA's, KPI's and procedures/controls are both effective and consistent across IOO globally.
  • Ensure effective high-quality delivery of ongoing change for existing clients.
  • Proactively enforce, remediate, and escalate risk issues.
  • Enhance operational efficiency to support the firm and our clients' business objectives
  • Assume accountability for financial and staffing resources, including developing and managing capital and expense budgets, liaising cross-function to improve efficiency, effectiveness, and productivity.
  • Manage multiple units or functions through the direct management of a group of managers.

Knowledge:

  • In-depth investment operations knowledge is required.
  • Contextual knowledge of end-to-end investment operations and it's role within the wider financial services industry is required.
  • Excellent written and interpersonal skills, with an ability to summarize complex matters effectively.
  • Highly flexible and adaptable to change.
  • Knowledge of business strategy development is necessary to provide long-term planning and to manage the profitability/performance of a major business segment.
  • Leadership and organizational skills are required to direct the activities for the multiple units.

Experience:

  • 15+ years of investment operations experience in an outsourced servicing company, or within a large asset management firm, or across multiple asset management firms.
  • Experience working with investment professionals, e.g., portfolio managers, chief investment officers, compliance officers, traders.
  • Contextual knowledge of end-to-end investment operations and it's role within the wider financial services industry.
  • Experience working with outsourced service vendors providing custody, transfer agency, fund accounting or middle office services.
  • Demonstrated success managing senior level managers and individual contributors.
  • Ability to build relationships within and navigate a large multi-functional and highly matrixed organization.
  • Ability to build a strategy around a vision and execute directing resources from across multiple teams.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today.

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

For further information, and to apply, please visit our website via the "Apply" button below.

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