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Product Researcher

2 months ago

Owings Mills, Maryland, United States Contentsquare Full time
Contentsquare is a digital experience analytics company dedicated to better customer understanding and making the digital world more human. We power more human experiences through understanding, action, and trust.Since our founding in France in 2012, we have grown to be a truly global team, representing more than 72 nationalities in offices around the world, including New York, Texas, Colorado, London, Paris, Rennes, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.
In 2022, we raised $600M in Series F funding. In 2023, we were recognized as a certified Great Place to Work in 5 countries. In 2024, Heap and Hotjar joined the Contentsquare Group, strengthening our analytics platform to provide a 360 view of users' digital experience and to provide end-to-end service to the global market — from entrepreneurs and SMBs/growth companies to Enterprises.
Do you want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world
Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We'll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.
At Contentsquare, we're creating Product Experience Insights software for digital product teams. We help show how users behave and what they feel strongly about, so product teams can deliver real value, fast.
Reporting to our Product Research Director, we're looking for a passionate and motivated Product Researcher able to oversee the voice of the user across various product teams.
Across different units that focus on the user experience within our product, you will lead strategic research end to end as well as enable and support those running tactical research within those teams.Responsibilities
  • Design and execute discovery research projects using both quantitative and qualitative practices, and convert the findings into actionable insights that make our product experiences measurably better.
  • Partner with sales, marketing, success & analytics to make sure you tell holistic customer stories that help us make the best decisions.
  • Collaborate with product, experience design and engineering leads to identify and ensure strategic priorities are well-defined as well as set up to achieve a high impact.
  • Support and enable your product teams in performing necessary primary research as well as synthesizing secondary research.
  • Work on research deliverables that can be shared across the organization: user personas, empathy maps, customer mapping, allowing our team to build a product strategy that is aligned with the voice of our user.
  • Communicate results and illustrate suggestions in compelling and creative ways to a broad and diverse audience, including executive stakeholders, and across organizational boundaries.
Requirements
  • Proven experience with quantitative research methods, including a good understanding of statistical tests to analyze results.
  • Experience conducting qualitative research in a corporate environment, including concept-testing, usability, interviews, diary studies.
  • Experience working on retention and engagement related topics or at the top of the funnel.
  • Ability to pull in industry trends, market research and benchmarking to surface actionable insights.
  • Familiarity with experiments and macro- and micro-optimizations for conversions of different types.
  • Experience working autonomously and transversely across teams. Well-versed in both coordination and execution of research projects.
  • Experience in educating product teams in research, enabling and supporting them when performing tactical research.
  • Demonstrated ability to promote insights across groups, multiple squads, and tribes.
Why you should join Contentsquare:
We're humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact Our clients, partners and investors love our industry-leading product
To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:
Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year Work flexibility: hybrid and remote work policies Generous paid time-off policy (every location is different)Immediate eligibility for birthing and non-birthing parental leaveWellbeing and Home Office allowancesA Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours Every full-time employee receives stock options, allowing them to share in the company's successWe offer many benefits in various countries -- ask your recruiter for more information
We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Your personal data is used by Contentsquare for recruitment purposes only. Read ourJob Candidate PrivacyNotice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.
Your personal data will be securely stored in our hosting provider's data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.