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Underwriting Account Service Associate

3 months ago

Owings Mills, Maryland, United States Zurich Insurance Company Ltd. Full time

Zurich North America is currently hiring an Underwriting Account Service Associate to join the Surety team As an Underwriting Account Service Associate, you will support and work closely with experienced Underwriters in the review and analysis of risks. You will enjoy the opportunity to fully apply and hone your research and analytical skills to effectively assess risk and grow your career.

At Zurich North America we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

This is a hybrid work position, however, the candidate selected for this opportunity should be able to report into one of the following North American office locations: Atlanta, GA; Dallas, TX; Owings Mills, MD; Schaumburg, IL; or Seattle, WA.

In this role you will be responsible for:

  • Works under close Underwriter and Manager supervision to handle end-to-end bond administration, responding to basic agent/broker servicing requests to help ensure delivery of excellent service. Accountable for entry level bond servicing for basic to moderately complex business.
  • Demonstrates basic knowledge of relevant systems, processes, procedures of business segment(s) supported.
  • Demonstrates basic understanding of broker/agent needs and ensures they are met within span of influence; Responds to inquiries, escalating issues and communicating with appropriate team members to obtain information as needed; Ensures timely and accurate invoicing, acting as the primary UW Team contact for billing questions and disputes.
  • Performs end to end bond administration on basic to moderately complex business including but not limited to:
    • New Bond Rate/Quote requests
    • New bond entry
    • All other service requests including billing inquiries.
  • Observes basic file documentation procedures including maintaining quality bond notes and ensuring complete file documentation.
  • Understands and communicates availability of external facing self-service capabilities (ZSE)

Basic Qualifications:

  • Bachelor's degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area

    OR
  • Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area

    OR
  • High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area

    AND
  • Knowledge of data collection and analysis
  • Microsoft Office experience

Preferred Qualifications:

  • Strong verbal and written communication skills
  • Superior skills in relationship building, active listening with customers and coworkers
  • Customer service experience
  • Enjoys working with details and providing accurate data in a timely manner
  • Self-directed to meet deadlines
  • Multi-tasking skills
  • Surety or Insurance industry knowledge
  • 5% Travel

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Atlanta, AM - Owings Mills, AM - Schaumburg, AM - Seattle

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-MM1 #LI-HYBRID