Resident Coordinator

1 month ago


Chicago, Illinois, United States Optima, Inc Full time

As a Resident Coordinator, you will focus on delivering 5-star service through resident customer service, strategize innovative ideas for resident retention, and grow your knowledge of real estate.Optima is a design-driven real estate development firm rooted in the modernist tradition with offices in Illinois and Arizona.For more than 40 years, we have been developing, designing, building and managing striking urban and suburban luxury residential communities.We control and execute every aspect of the process in-house development, architecture, construction, sales and management for a dynamic system that offers greater focus and fluidity.Assist with resident retention, renewal programs and community events.Oversee virtual concierge program, package delivery operations, reputation management, and resident satisfaction program.Assist in managing the on-site programs to ensure compliance with the resident app, parking, storage, amenity reservations, virtual concierge and more.Assist as a backup leasing consultant - Identify client interests and needs to find the perfect apartment home - conduct customized tours and options to review.



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