Residential Services Coordinator

2 weeks ago


Chicago, Illinois, United States Trump International Hotel and Tower Chicago Full time
Job Overview

Key Responsibilities:

The Residential Services Coordinator plays a pivotal role in delivering exceptional front office service while supporting the Residential Tower Manager. This position serves as a primary contact for customer service inquiries related to owners, residents, and their guests within the residential tower, particularly in elevated circumstances. The Coordinator provides valuable insights and feedback to the Tower Manager, ensuring adherence to established standards and procedures.

Core Duties:

  • Deliver outstanding phone customer service for the residential tower.
  • Engage with owners, residents, and visitors, addressing their inquiries and concerns.
  • Clearly communicate residential tower policies and procedures to all stakeholders, ensuring compliance among associates.
  • Assist the Tower Manager with administrative tasks and operational support.
  • Guide owners, residents, and visitors throughout the hotel or tower.
  • Supervise front office operations, ensuring adherence to standard operating procedures.
  • Manage the flow of traffic in the residential lobby efficiently.
  • Provide timely follow-up on all owner and resident requests.
  • Maintain accurate records of Permission to Enter requests, ensuring legitimacy.
  • Report incidents or concerns to the Tower Manager promptly.
  • Offer assistance to residents and guests with luggage, packages, or groceries.
  • Greet all individuals arriving at the tower with professionalism and courtesy.
  • Direct requests from owners, residents, and visitors to the appropriate departments.
  • Assist residents and visitors with disabilities as needed, maintaining an updated list for emergencies.
  • Stay informed about events and activities within the tower and hotel.
  • Ensure compliance with company policies and brand standards.
  • Collaborate closely with the Tower Manager to resolve issues and inquiries.

Administrative Responsibilities:

  • Maintain the front desk's appearance and operational efficiency.
  • Process service requests from owners and residents accurately.
  • Keep comprehensive records and logs related to residential tower operations.
  • Prepare correspondence for the residential community for the Tower Manager's review.
  • Assist with mass mailings to unit owners.
  • Familiarize oneself with the duties of the Residential Tower team and associated restrictions.
  • Manage the distribution of resident and Board of Directors mail.
  • Support the maintenance of the condominium association's calendar of events.
  • Report on the status of ongoing projects and key issues to the Tower Manager.

Physical Requirements:

The role requires frequent walking and the ability to communicate effectively. Occasional lifting of up to 20 lbs. may be necessary.

Qualifications:

Candidates should possess experience in a customer service environment, preferably in a supervisory role within the hotel or residential industry. Strong communication skills, both written and verbal, are essential for this position.



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