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Lab Site Support

2 months ago

Frederick, Maryland, United States Cognizant Full time

Lab Site Support

Cognizant Technology Solutions in LSMG is seeking for a Lab Site Support who could join our team of Engineering professionals in a permanent role. Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We are looking for someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration. If you are excited by change, and excel through autonomy, we would love to hear from you

Job Location: Frederick, MD

Roles & Responsibilities:
Providing direct support to end-users ranging from Tier 1 - 2 type issues
Continue to develop an understanding of the business processes and all applicable procedures
Familiar with GxP operations as it relates to the FDA's CFR 21 Part 11 requirements and well as Good Documentation Practices (GDP)
Good understanding of Windows Desktop OS support tasks (7 – Win 10) and ability to setup brand new systems
Perform initial troubleshooting / assessment of computer systems issues in a regulated GMP environment
Support the installation/configuration of regulated Lab/Manufacturing GMP endpoint systems
Work with vendor's tech support teams to resolve application errors as need
Respond to IT support requests to address operational issues with enterprise and quality applications
Meet with internal clients and stakeholders to diagnose software and middleware issues
Align with other manufacturing sites and corporate IT to ensure global consistency
Troubleshooting and replacement of hardware component and systems
Proactively monitors and identifies trends and behaviors in systems support and address the findings or escalate to other IT team resources
Contributing to timely and accurate communications with other parts of the organization regarding IT projects, timelines, and compliance

Required Qualifications:
System imaging software experience and ability to learn new in-house method
Knowledge of simple AD account management and network connectivity requirements
Able to trace phone and network patch cables to wall jacks with the aid of network testing devices
In depth knowledge of Microsoft M365 applications and other productivity applications such as Adobe Acrobat
Command of IT ticketing system use and effective workload management.
Able to follow other specific troubleshooting steps and continuously update and create additional knowledge articles

Salary and Other Compensation:
The annual salary for this position is depending on experience and other qualifications of the successful candidate.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About Cognizant
Cognizant (Nasdaq: CTSH) engineers' modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.