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Technical Support Administrator

2 months ago

Frederick, Maryland, United States Link Solutions Full time
Company Overview

Link Solutions, Inc. is dedicated to providing dependable and efficient Information Technology services to governmental clients, addressing critical mission requirements. Our extensive offerings include Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services.

If you seek a technology firm that prioritizes innovation and has a forward-thinking vision for the technology landscape, Link Solutions is your ideal choice. We are committed to quality and compliance, guided by our philosophy: "Mission First, Customer Always."

We hold certifications in ISO 9001:2015, ISO 20000:2018, and ISO 27001:2013, and have been appraised for CMMI ML3 for Services and Development.

Position Overview

Link Solutions is in search of a Technical Support Administrator to become a part of our team.
  • Must be a US Citizen
  • Public Trust clearance required
The Technical Support Administrator will assist operations within a key governmental agency.

This role encompasses a variety of front office and administrative responsibilities to facilitate mission operations. Join a diverse and professional team at a leading organization in the industry.

Key Responsibilities:
  • Provide support services including visitor access management, telephone answering, document filing, faxing, copying, and managing office supplies and equipment.
  • Coordinate IT appointments for personnel undergoing in-processing and out-processing.
  • Engage with staff regarding appointment scheduling and update systems as personnel progress.
  • Ensure new staff complete necessary training to obtain their computing devices.
  • Generate purchase requests for IT-related supplies and services.
  • Act as the account liaison for mobile device contracts, assisting with management and asset updates.
  • Maintain and update equipment assignments in the IT database.
  • Organize meeting spaces, reserve conference rooms, and send meeting invitations.
  • Handle telephone inquiries and convert help desk messages into tickets.
  • Monitor emails for tasks to distribute to the IT team and gather responses as needed.
  • Complete filing of property documentation and in-processing checklists.
  • Serve as the Telephone Control Officer, managing phone extensions and ensuring accurate communication with the local network team.
  • Ensure proper electronic filing of documents and update standard operating procedures and IT guides as necessary.
Please note that this job description is not intended to encompass all activities, duties, or responsibilities required of the employee in this role.

Qualifications:
  • US Citizen
  • Active Public Trust background security clearance required.
  • Associate degree with at least one year of experience or two years of relevant administrative experience.
  • Familiarity with Microsoft Operating Systems, Microsoft Office applications, and other common desktop software.
  • Experience supporting various peripheral devices.
Preferred Qualifications:
  • Experience with SharePoint site administration and optimization.
  • Background in a Department of Defense environment.
  • Knowledge of Army Network Enterprise Center operations.
  • Strong attention to detail.
  • Able to multitask, prioritize, and manage time effectively.
  • Excellent interpersonal, written, and verbal communication skills.
  • Strong analytical, quantitative, and organizational abilities.
Additional Information

Link Solutions Inc. provides a competitive compensation and benefits package, including paid holidays, paid time off, medical, dental, vision, company-paid disability insurance, life insurance, referral bonuses, relocation reimbursement, certification reimbursement, retirement plans, and more.

Link Solutions, Inc. is an equal opportunity employer. We participate in the E-Verify Employment Verification Program. All information will be kept confidential according to EEO guidelines.