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Patient Care Coordinator
2 months ago
The North Suffolk Community Behavioral Health Center (CBHC) is seeking a Care Navigator to enhance our service delivery. The CBHC Care Navigator plays a crucial role in managing case navigation, facilitating participation, and ensuring smooth transitions across all CBHC services. This position is dedicated to educating and supporting individuals throughout their journey. Additionally, the Care Navigator acts as a vital community liaison, contributing to the daily operations of our programs.
Key Responsibilities:
- Efficiently coordinate and execute referrals, ensuring comprehensive communication with various stakeholders, including:
- Program adherence updates to referral sources such as legal entities and child welfare agencies.
- Collaboration with healthcare providers and community partners.
- Engagement in outreach activities and follow-up with program participants.
- Conduct real-time insurance verifications for clients.
- Demonstrate proficiency with eHana and EPIC systems (training provided), including:
- Reconciling cases from call logs with state programs.
- Assist in managing non-clinical inquiries.
- Perform bed searches for various levels of care as required.
- Under supervision, identify and report risk and behavioral crisis needs to clinical staff.
- Meet with program participants to complete necessary documentation and administrative tasks.
- Maintain accurate clinical records in electronic health systems and other databases.
- Support the maintenance of databases and spreadsheets for tracking information and client assignments.
- Collaborate with clinical staff to develop and implement individualized action plans, monitor progress, and document appropriately.
- Participate in team meetings and undertake additional responsibilities as assigned.
Qualifications:
- Education and Experience:
- Bachelor's Degree in Social Work, Counseling Psychology, Psychology, Expressive Therapies, or a related field.
- A minimum of two years of post-degree experience in a multidisciplinary treatment environment.
- Experience in group facilitation and working with individuals facing substance use challenges is essential.
- Experience level may vary based on educational qualifications.
Benefits Offered:
- Generous Paid Time Off – Two weeks of vacation annually (increasing to three weeks after one year), 12 sick days, and 11 paid holidays.
- Eligibility for the Public Service Loan Forgiveness (PSLF) program.
- North Suffolk is an H-1B Cap-Exempt employer for qualifying positions.
- Support for visa and permanent residency applications for active employees.
- Comprehensive health and dental insurance with significant employer contributions.
- Employer-paid life insurance coverage.
- 403(b) retirement plan with employer matching contributions.
- Optional short and long-term disability insurance.
- Flexible spending accounts for medical and dependent care expenses.
- Access to credit union banking services.
- Participation in the State Tuition Remission Program (specific to the workplace).
- Employee referral bonus program.
- Discounted movie tickets.
- Extensive training programs available.
- Opportunities for internal advancement.
