Clinical Care Coordinator

4 days ago

Boston, Massachusetts, United States Boston Health Care for the Homeless Program Full time
Job Summary

We are seeking a highly skilled and compassionate Clinical Care Coordinator to join our Recovery Team at Boston Health Care for the Homeless Program. As a key member of our team, you will play a vital role in providing warm hospitality and welcoming services to individuals experiencing homelessness and struggling with substance use disorders.

Responsibilities
  • Oversee the walk-in/Open Access schedule and ensure that patients know where they are in this schedule and know the plan that the team is formulating to address their needs.
  • Provide recovery navigation services to individuals in our program, helping them connect to both internal and external recovery supports and programs.
  • Manage intakes, data questionnaires, recovery rewards payments, and raffles and other prizes for people in our stimulant treatment program.
  • Provide backup for community engagement activities like educational lunches, health fairs, and other events.
  • Support team meetings including coordinating schedules, minutes, records of case reviews, and managing voicemail and fax inboxes.
Qualifications
  • Demonstrated commitment to harm reduction, reducing stigma, and working together with people experiencing addiction or recovery.
  • Understanding of issues related to homelessness, poverty, and racism, and how these influence the lives of people living with substance use disorders.
  • Experience in administrative roles, including maintenance of databases or patient/customer lists; comfort with programs like Microsoft Excel and ability to learn to use electronic medical records.
  • Experience or skills in welcoming or hospitality: and managing patient or customer flow, and helping patients or customers manage anxiety or frustration.
  • Experience in helping people navigate complex medical or social systems, for instance in case management, patient navigation, recovery support, or similar.
  • Ability to work with anxious, uncomfortable, or upset people and help them reach their goals; and ability to build long-term friendly relationships with customers or patients.
Benefits
  • The compensation starts at $22.07 per hour and increases with years of experience.
  • BHCHP full-time employees are eligible for our competitive time off policy of 4 weeks' vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount.
  • Eligible employees will receive yearly increases, additional compensation of seven thousand five hundred dollars added to your base hiring rate for demonstrated bilingual proficiency, and the opportunity to work with local hospitals and community health centers.

We are an Equal Opportunity Employer and encourage those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.

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