Sales and Service Coordinator

1 month ago


Duluth, Minnesota, United States Service Experts Full time
Sales and Service Coordinator

Reports To: Sales Manager, Operations Manager, Office Manager, or General Manager

Status: Full-time, Regular position

Category: Sales

Pay: $ $24.76 (dependent on experience)

Location Name: Peachtree Service Experts

Location Address: 2500 Meadowbrook Pkwy Suite F, Duluth, GA 30096

Join the team of experts and realize your true potential

Why You Should Join the Service Experts Team:

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us, and become an EXPERT

Position Summary:

The Sales and Service Coordinator is responsible for supporting the Sales Team, Service Technicians, Maintenance Technicians, and Installers by maintaining accurate data in the appropriate systems. You will communicate with the customer regarding scheduled calls and follow-up visits. You will efficiently plan and route the most-appropriate technicians and Residential Sales Consultants in accordance with established guidelines and company procedures. Your work is performed in accordance with established processes and procedures in a fast-paced, constantly changing environment.

Key Responsibilities:
  • Effectively and courteously communicates with customer in order to schedule service, maintenance, or sales call while gathering information on the customer's current systems and needs.
  • Responsible for calling customers to remind them of an upcoming scheduled appointment and to keep them informed on any changes in Technician, Installer, or Residential Sales Consultant arrival time.
  • Efficiently and effectively plans and routes branch staff to service calls based on availability and skill sets, customer equipment and needs, geographical location, and latest information in the Capacity Planning System and on the Dispatch Board.
  • Ensures the capacity planner is maintained and proactively fills appointment gaps due to customer cancellations/rescheduling in order to maximize capacity planning.
  • Represents the company professionally, honestly, and ethically in all business matters and concerns.
  • Assigns sales leads to Residential Sales Consultants in accordance with the company Lead Distribution Policy.
Desired Skills and Qualifications:
  • High school diploma or equivalent with experience working in customer service or other customer-facing environment. Prior experience dispatching is desirable.
  • Experience or training the use of computers and related systems in an administrative office environment. Prior experience with an AS400 system desirable.
  • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
  • Excellent customer-service, communication, and interpersonal skills.
  • Ability to work effectively in both a team and an independent environment.
  • Knowledge of, or ability to learn, local geographical areas (streets, highways, cities, and towns).
  • Ability to make decisions based on established guidelines and procedures.
  • Effective organizational and time-management skills. Must be able to prioritize work based on service demands.
What We Offer You, as a Service Experts Employee:

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
  • Competitive Pay, including incentive opportunities for many positions
  • Paid Time Off and Company Holiday Pay
  • Medical /Dental /Vision Insurance programs
  • 401(k) Retirement Savings Plan with company matching contributions
  • Life Insurance, for you and options you can elect for your family
  • Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
  • Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
  • World Class Training opportunities, through our Experts University
  • Career Development opportunities


  • Duluth, Minnesota, United States Acosta Sales & Marketing Full time

    The Sales Support Associate plays a crucial role in managing vendor orders, ensuring precision, and upholding vendor commitments regarding accuracy and pricing, while also preventing any financial discrepancies. This position requires strong communication, interpersonal, and organizational abilities to effectively support vendors, clients, and management.KEY...


  • Duluth, Minnesota, United States Embassy Suites AtlantaSugarloaf, GA Full time

    Position OverviewEmbassy Suites Atlanta/Sugarloaf, GA is dedicated to establishing itself as a leading entity in the hospitality sector, recognized for exceptional service excellence. Our mission is to cultivate a workplace culture that values friendly and committed team members who provide outstanding service and value to our clientele. We seek individuals...


  • Duluth, Minnesota, United States Embassy Suites AtlantaSugarloaf, GA Full time

    Position OverviewEmbassy Suites Atlanta/Sugarloaf, GA is dedicated to establishing itself as a leading entity in the hospitality sector, recognized for its exceptional service standards. Our goal is to cultivate a workplace culture that emphasizes friendly and committed team members who provide outstanding service and value to our clientele. We seek...


  • Duluth, Minnesota, United States US Auto Sales Full time

    Customer Service RepresentativePosition OverviewThe Customer Service Representative plays a crucial role in delivering exceptional service to consumers of US Auto Sales. The ideal candidate is personable and committed to ensuring a positive onboarding journey for customers.Key ResponsibilitiesConduct regular outreach to customers to introduce them to the US...


  • Duluth, Minnesota, United States Acosta Sales & Marketing Full time

    The Vendor Relations Specialist plays a crucial role in managing vendor orders, ensuring precision, and upholding vendor commitments regarding pricing and accuracy, while mitigating any potential financial discrepancies. This position requires exceptional communication, interpersonal, and organizational skills to effectively support vendors, clients, and...


  • Duluth, Minnesota, United States Empire Sales Group USA Inc Full time

    Job OverviewPosition Title: Corporate Sales ConsultantBenefits:Performance-based bonusesCareer growth opportunitiesComprehensive training and development programsAbout Empire Sales Group USA Inc:Empire Sales Group USA Inc is a vibrant and swiftly expanding sales organization specializing in business-to-business (B2B) sales. We have established a partnership...


  • Duluth, Minnesota, United States US Auto Sales Full time

    Customer Service RoleThe Customer Service Role is essential for delivering outstanding support to our clients. The ideal candidate will be committed to providing an excellent onboarding journey for our customers. Key responsibilities include:Conducting regular outbound welcome communications to clientsConfirming client details and ensuring data...


  • Duluth, Minnesota, United States Duluthdodgeminnesota Full time

    Client Relations SpecialistAt Duluth Dodge Inc, we take pride in our commitment to integrity, work ethic, and a family-like company culture. Every member of our team is essential to our success. As we navigate the evolving landscape of online sales and marketing, we are eager to enhance our outstanding team. The Customer Care Center serves as the initial...


  • Duluth, Minnesota, United States Service Experts Full time

    Job DescriptionJob Title: Customer Service SpecialistJob Summary:The Customer Service Specialist is responsible for handling customer inquiries, resolving issues, and providing exceptional service to customers. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key...


  • Duluth, Minnesota, United States Lutheran Social Service of Minnesota Full time

    Lutheran Social Service of Minnesota is a vibrant organization dedicated to providing essential social services to children, youth, families, individuals with disabilities, seniors, and military veterans. Our employees embody trustworthiness, a core value that strengthens our connection with the communities we serve. We pride ourselves on fostering an ALIVE...


  • Duluth, Minnesota, United States AVI-SPL Full time

    About the RoleAs a Strategic Service Sales Executive at AVI-SPL, you will play a crucial role in driving the growth of our Service offerings. You will work closely with our Regional Sales Organization to identify, develop, and close solutions-oriented Service deals. Your primary focus will be on targeting net new Customers and existing Customers that are...


  • Duluth, Minnesota, United States American Telephone and Telegraph Company Full time

    Job SummaryWe are seeking a highly motivated and results-driven Field Sales Representative to join our team at American Telephone and Telegraph Company. As a Field Sales Representative, you will be responsible for building and maintaining relationships with existing customers, showcasing our products and services, and driving sales growth.Key...


  • Duluth, Minnesota, United States Center for Alcohol and Drug Treatment Full time

    Job DescriptionJob Summary:The Center for Alcohol and Drug Treatment is seeking a compassionate and professional Support Staff/Peer Recovery Specialist to join our team. As the first point of contact for patients in our Office Based Opioid Treatment (OBOT) location, this individual must possess excellent customer service skills and professionalism.Key...


  • Duluth, Minnesota, United States Road Machinery and Supplies Co.. Full time

    Job OpportunityRoad Machinery & Supplies Co. is seeking a skilled Parts Sales Specialist to join its team at its location. In this role, you will be responsible for assisting customers who are sourcing parts for their equipment and providing them with an exceptional customer experience.As a member of the team, you will enjoy:Collaborative Work Culture –...

  • Sales Representative

    11 hours ago


    Duluth, Minnesota, United States Catholic United Financial Full time

    About the RoleCatholic United Financial is seeking a highly motivated and sales-driven individual to join our team as an Account Executive. As a key member of our sales team, you will be responsible for developing strong relationships with our members, understanding their unique financial situations and goals, and providing solutions that align with Catholic...


  • Duluth, Minnesota, United States St. Luke's Full time

    Position Overview The Patient Services Coordinator is responsible for providing front desk assistance and administrative support under the supervision of the Clinic Manager. This role involves managing various coding and billing processes while acting as a resource for patients within the Clinic Business Office. Minimum Qualifications Education: High...


  • Duluth, Minnesota, United States DECC Company Full time

    Job OverviewLocationDuluth Entertainment Convention CenterPositionEvent Services Coordinator | Part-timeCompensation$16.00 per hourSummaryThe Event Services Coordinator plays a crucial role in understanding the requirements of event spaces and executing detailed directives. This position involves the preparation, dismantling, and resetting of event areas, as...


  • Duluth, Minnesota, United States Embassy Suites AtlantaSugarloaf, GA Full time

    Position OverviewEmbassy Suites Atlanta/Sugarloaf, GA is dedicated to establishing itself as a leader in the hospitality sector, recognized for exceptional service excellence. Our mission is to cultivate a workplace culture filled with enthusiastic and committed team members who provide outstanding service and value to our clientele. We seek individuals who...


  • Duluth, Minnesota, United States Upland Talent Full time

    Upland Talent is seeking a dedicated Customer Service Specialist to join our team. This role is pivotal in managing customer inquiries and ensuring a seamless service experience. The ideal candidate will be responsible for initiating service requests, providing timely updates, and coordinating schedules while delivering exceptional customer support. Strong...


  • Duluth, Minnesota, United States Ziegler CAT Full time

    Ziegler CAT is seeking a Customer Service Specialist to manage incoming customer inquiries at our branch. This role involves initiating service requests, providing timely updates, and coordinating schedules, all while delivering exceptional customer service. Strong communication and interpersonal skills are essential to keep both internal and external...