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Patient Services Coordinator
2 months ago
Job Summary:
The Center for Alcohol and Drug Treatment is seeking a compassionate and professional Support Staff/Peer Recovery Specialist to join our team. As the first point of contact for patients in our Office Based Opioid Treatment (OBOT) location, this individual must possess excellent customer service skills and professionalism.
Key Responsibilities:
- Patient Services:
- Register patients for intakes and walk-in assessments
- Verify and update patient information at every visit
- Assist patients with paperwork and answer questions
- Help ensure the highest quality of customer service
- Assist patients with MNSure Applications as needed
- Verify insurance benefits
- Soft Skills:
- Answer phones and transfer calls to the appropriate staff member
- Communicate effectively with patients and colleagues
- Process cash and credit card payments for services rendered
- Patient Records:
- Maintain patient records confidentially in accordance with policy and procedure
- Upload incoming patient records into the patient's Electronic Health Record (EHR)
- Respond to records requests accurately and effectively
- Collaboration and Teamwork:
- Work collaboratively with the multidisciplinary team
- Develop and maintain effective relationships with patients, colleagues, and external partners
- Qualifications:
- Must be 18 years of age or older
- Must have a high school diploma or general education diploma (GED)
- Must have a Peer Recovery Specialist certification or obtain prior to starting
- Must pass background studies conducted by the Minnesota Department of Human Services
- Must have current CPR and First Aid certification or obtain before direct patient contact
- Preferred one year of experience as a Receptionist or Administrative Assistant
- Knowledge of Electronic Health Records Systems
- Experience working with Medical Insurance/Benefits/MNSURE
- Benefits:
- Health, Dental, and Vision Insurance
- 401K with up to 8% employer contribution
- Paid Time Off and Development Time
- 10 Paid Holidays
- Short- and Long-Term Disability
- Accident and Critical Illness Insurance
- Life Insurance
- On-the-Job Training
- Tuition Assistance Programs
- Employee Assistance Program (EAP)
- HSA Eligible Health Plans
- Family and Medical Leave
- Bereavement, Jury Duty, and Military Leave
Equal Employment Opportunity:
The Center for Alcohol and Drug Treatment is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
