Senior Rental Representative

4 weeks ago


Gainesville, Florida, United States Penske Full time

Position Summary: A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure complete customer satisfaction in a fast paced environment.This position, at this location, offers premium pay for weekend work ($2.00 weekend differential) Advancement opportunities following training include a generous base pay increase at that time.Prepare merchandise for display, or for purchase or rental.Greet customers and discuss the type, quality and quantity of merchandise sought for rental.Prepare rental forms, obtaining customer signature and other information, such as required licenses.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required.



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