IT/AV Support Coordinator

2 months ago

San Jose, California, United States Vi Living Full time
Overview:

Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi.

What We Offer:

  • Competitive pay
  • Exceptional benefits
  • Generous Paid Time Off - start accruing on day one
  • 401k with company match
  • Paid maternity and paternity benefits
  • Award-winning training and development
  • Tuition Reimbursement
  • Luxury work environment
  • Meaningful and rewarding work

Vi at Palo Alto is located at 620 Sand Hill Road, Palo Alto CA 94304

Responsibilities:

The Community Technology Support Coordinator provides technical support for residents and staff in using computer hardware and software based on self-direction and prioritization of various community needs. This role also supports community-based technologies such as A/V in the building. Duties are as follows:

Resident Technology Support

  • Serves as the first point of contact for residents seeking technical assistance on a scheduled basis. Maintains hours of operations and schedule.
  • Assists residents with set up, training and troubleshooting on personal devices including, but not limited to smart phones, tablets/iPads, computer, home Wi-Fi, and voice assistant devices.
  • Provides education, training and support on technology applications and platforms such as email, Touchtown, work order requests, reservations, virtual communication, cyber security, etc.
  • Prepares, schedules, and conducts resident technology education, training, webinars and seminars, both in-person and virtual settings.
  • Manages and coordinates other resident technology support resources as needed.
  • Captures various data metrics including usage and satisfaction to determine effectiveness of scheduling and responding to resident technology support requests.

Staff Technology Support

  • Serves as the onsite point of escalation for staff technology support tickets coming from the IT helpdesk or corporate IT support staff.
  • Assists community staff with hardware and software-related technology troubleshooting including, but not limited to, PC and peripherals, mobile device, and business applications.
  • Addresses support requests/tickets in a timely and customer-friendly manner.
  • Logs and fully documents support requests in the help desk ticket system; updates daily status of support tickets.
  • In emergency situations, serves as first-point-of-contact and corporate liaison.
  • Captures various data metrics including usage and satisfaction to determine effectiveness of scheduling and responding to staff technology support requests.
  • Participates in regular status calls and reviewing reports, working with Corporate IT Support Manager.

Community Technology Support

  • Supports various technologies in community spaces such as the Theatre, Multi-purpose room, Computer Center. Technology examples include A/V, In-house channel, Digital Signage.
  • Serves as point of contact for various corporate technology projects and initiatives.
Qualifications:

Key Competencies:

  • Strong technical proficiency and excellent working knowledge of various computer hardware technologies, software applications, mobile devices, and other technology products including audio visual (A/V) systems.
  • Ability to schedule, self-manage and prioritize requests from residents and staff.
  • Ability to quickly learn and utilize new technologies.
  • Excellent troubleshooting, break/fix skills. Persistence and follow-through required.
  • Outstanding customer service skills, especially with older adults.
  • Excellent verbal and written communication skills, along with effective listening. Strong people skills required for relationship building.
  • Ability to effectively create and teach in-person classroom and virtual training (in collaboration/partnership with Lifestyle team leaders).
  • Demonstrated ability to manage multiple, parallel assignments with accountability for timely delivery results. Ability to multi-task projects and assignments in a timely manner.

Education and Experience:

  • Education: Associates or Bachelors degree in Computer Science, Information Technology, or related technology field is preferred.
  • Work Experience: Minimum 1 year of user support and training experience is required.
  • A solid working knowledge of computer hardware, software, and peripherals including installation, configuration, maintenance and support is required.
  • Licensure / Certification: Microsoft, A+ or other technology certifications preferred.
Pay Range: USD $ USD $39.09 /Hr.

  • AV Technology Coordinator

    2 weeks ago

    San Francisco, California, United States InsideHigherEd Full time

    Audiovisual IT Specialist - College of Engineering At the University of California, Berkeley, we are dedicated to fostering a community that promotes equity and opportunity, ensuring that individuals from all backgrounds feel safe, welcome, and included. Our culture of openness and belonging creates a unique environment for students, faculty, and staff.The...

  • AV Support Specialist

    5 hours ago

    San Francisco, California, United States OpenAI Full time

    About the RoleThis is an IT Support position that focuses on two key areas: ticket resolution and AV support. You'll spend half your time handling tickets-resolving issues in a timely manner-and the other half supporting AV setups and events, particularly high-profile ones. This includes troubleshooting AV issues, assisting with AV events, and ensuring...

  • AV Project Coordinator

    2 weeks ago

    San Francisco, California, United States Corporate Connections LLC Full time

    Job Overview:The Program Management Specialist will ensure high-quality installation and exceptional customer service while adhering to industry standards and completing assigned projects efficiently and within budget. This role involves coordinating all necessary aspects and resources for the installation and servicing of products across various customer...

  • Marketing Coordinator

    2 weeks ago

    San Jose, California, United States Support Revolution Full time

    Location: RemoteAbout Support Revolution: Support Revolution is a leading provider of innovative solutions in customer support and engagement for various industries. We pride ourselves on our rapid growth and commitment to excellence in service delivery. Our expansion has opened up numerous opportunities for talented individuals to join our dynamic team.Job...

  • Commercial AV Field Engineer

    7 days ago

    San Diego, California, United States IES Communications Full time

    Job SummaryWe are seeking a highly skilled and experienced AV Field Engineer to join our team at IES Communications. As a key member of our team, you will be responsible for installing and maintaining commercial Audio Visual systems, ensuring that our clients receive top-notch service and support.Key ResponsibilitiesInstallation and Maintenance: Install and...

  • Onsite AV Engineer

    5 days ago

    San Mateo, California, United States Inizio Partners Full time

    About the role AV Support Specialist Inizio Partners, a leading business consulting and IT staffing firm, is seeking an experienced AV Support Specialist to join our team. We are currently recruiting for an Onsite AV Support Specialist for a key client in the video collaboration and customer AV industry. Key Responsibilities:Provide on-site support to...

  • Onsite AV Engineer

    5 hours ago

    San Mateo, California, United States Inizio Partners Full time

    About the role AV Support Specialist Inizio Partners, a leading business consulting and IT staffing firm, is seeking an experienced AV Support Specialist to join our team. We are currently recruiting for an Onsite AV Support Specialist for a key client in the video collaboration and customer AV industry. Key Responsibilities:Provide on-site support to...

  • Technical Support Specialist

    1 week ago

    San Jose, California, United States Quatrro Business Support Services Full time

    Job Title: Desktop Support EngineerCompany: Quatrro Business Support ServicesObjective of the Role:The Desktop Support Engineer is tasked with delivering daily desktop assistance at client locations and through remote access, aiding a diverse clientele with their technological requirements.This position provides the chance to engage with advanced...

  • Sales Support Coordinator

    2 weeks ago

    San Jose, California, United States San Jose Convention Full time

    Position OverviewSales Support CoordinatorThe Sales Support Coordinator plays a crucial role in providing essential administrative assistance to the Sales Division and other related departments as required.Assist Sales Executives with their sales initiatives and client relations.Manage phone communications and customer inquiries.Prepare necessary...

  • Client Support Technician

    2 weeks ago

    San Jose, California, United States Guitar Center Full time

    Job Overview We are excited to announce an opportunity to join our innovative team As a leading integrator, we are transforming client interactions through state-of-the-art technology, exceptional service, and dedicated professionals. Our mission is to leverage technology to craft unique experiences in smart homes, corporate environments, and event spaces....

  • On-site Zoom AV Technician

    5 days ago

    San Mateo, California, United States DMS Full time

    About the RoleWe are seeking a highly skilled and experienced AV Installation Specialist to join our team at DMS, a global leader in video collaboration and custom AV solutions. As an AV Installation Specialist, you will be responsible for installing, configuring, and troubleshooting Zoom Rooms and other AV systems.Key ResponsibilitiesTroubleshooting and...

  • Multimedia Support Technician

    2 weeks ago

    San Jose, California, United States CAI Full time

    Job ID NumberR2817Employment TypeFull timeWorksite FlexibilityOnsitePosition OverviewAs a Multimedia Support Technician, you will engage in a range of essential support activities within a well-established IT framework.Role SummaryCAI is seeking a dedicated **Multimedia Support Technician** to join our team. This role is focused on providing high-quality...

  • Client Support Coordinator

    2 weeks ago

    San Jose, California, United States Spread Your Wings, LLC. Full time

    Position OverviewJoin Our Team - We are seeking a dedicated individual with a strong commitment to supporting clients with Intellectual Disabilities. This role is essential in delivering Supportive Living Services.What We Offer:Comprehensive medical coverage for employees.Life insurance policy valued at $25,000.Health benefits including dental and vision for...

  • AV Engineer Systems Engineering

    1 month ago

    San Francisco, California, United States Visa Full time

    Job DescriptionCorporate IT – Workplace Technology team is looking for an Audio-Visual Engineer to aid design, buildout, maintenance, and support towards conference rooms and specialized AV systems, built around MS Teams. We strive to enhance the employee experience by modernizing our video conferencing systems for the hybrid world. While our...

  • Global AV Events and Production Specialist

    3 days ago

    San Francisco, California, United States Fastly Full time

    About the RoleWe are seeking a highly skilled AV Events and Production Specialist to join our team at Fastly. As a key member of our events team, you will be responsible for designing, implementing, and maintaining our company's AV system and infrastructure.Key ResponsibilitiesProvide exceptional AV support for company meetings, including live streaming and...

  • Sales Support Coordinator

    1 week ago

    San Jose, California, United States Leotek Electronics USA LLC Full time

    Job OverviewPosition: Sales Support CoordinatorCompany Profile: Leotek Electronics USA LLC is a premier provider of advanced LED lighting solutions, including street, area, site, and traffic signal lighting. Our mission is to foster innovation and sustainability through our offerings, catering to both public and commercial sectors.Role Objective: We are...

  • Resident Support Coordinator

    2 weeks ago

    San Jose, California, United States MidPen Housing Full time

    ABOUT MIDPEN HOUSINGAt MidPen Housing, we are dedicated to creating communities that transform lives. Since our inception, we have focused on our mission to: provide safe and affordable housing of exceptional quality to those in need; establish stability and opportunities for our residents; and nurture diverse communities that enable individuals from various...

  • Technical Support Specialist

    2 weeks ago

    San Jose, California, United States Quatrro Business Support Services Full time

    Job Title: Desktop Support EngineerCompany: Quatrro Business Support ServicesObjective of the Role:The Desktop Support Engineer is tasked with delivering comprehensive desktop assistance at various client locations and through remote channels, catering to diverse technological requirements.This position provides a unique chance to engage with advanced...

  • AV Systems Specialist

    2 weeks ago

    San Leandro, California, United States TEKsystems Full time

    Job OverviewWe are seeking a skilled Audio Visual Technician to join our team at TEKsystems. This role involves providing technical support and service for audio-visual systems.Key ResponsibilitiesThe successful candidate will be responsible for:Implementing and maintaining AV integration and field service operations.Installing and configuring Crestron and...

  • Customer Service Coordinator

    1 week ago

    San Jose, California, United States Next IT Full time

    Position Overview:A fulfilling opportunity where you can truly impact customer experiences, supported by competitive compensation and benefits.Type: Part-timeKey Responsibilities:What will you be doing? – The Details- Deliver exceptional customer service while adhering to all safety guidelines.- Facilitate a seamless flow of clients through the facility.-...