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Customer Success Rep

2 months ago

Tampa, Florida, United States IMAGINiT Technologies Full time

Job Description

Proactively contacting customers after purchase to acclimate them to the benefits of being an IMAGINiT customer; and support the adoption of Autodesk products early in their contract.
Documenting all client communications in CRM system and escalate any client satisfaction issues to the appropriate manager for resolution.
Assessing internal processes and proposing improvements that directly affect customer retention.
Acting as a liaison with customers to resolve a variety of issues with their account and coordinating with internal resources as necessary to ensure access to their software.
Conducting presales and business reviews for our customers with our sales organization to ensure retention and expansion of solutions.
Provide customers with usage data analytics to optimize their digital solutions.
Managing customer leads to ensure they are assigned and handled by the appropriate individual or department.

Qualifications:
Qualifications
Bachelor's degree in communications, marketing, or related field preferred or comparable experience
2 years of experience in CUSTOMER RELATIONS role
Strong technical acumen
Outstanding telephone skills with impressive ability to relate over the phone, good speaking voice, and able to deal with multiple levels within organizations.
Highly motivated, resourceful, and patient with a strong desire to truly make a difference and ensure customer satisfaction
Excellent verbal and written communication skills
Ability to work at a high level with multi-tasking.
Strong presentation skills
Strong computer skills including Teams, Outlook, Microsoft Word, PowerPoint, and CRM tools.

Additional Information
Compensation:
Base Salary between $45,000 USD - $55,000 USD + bonus

Benefits
Health, Dental, and Vision
Flexible Spending Accounts
Short & Long-Term Disability
Wellness Programs
Paid Holidays
Vacation and Sick Leave
401(k) with company match
Tuition Reimbursement
Service Awards
Employee Referral Bonus Program
Full Time-Monday-Friday Work Schedule

Visit us at for more information.

We celebrate employment equity and diversity We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.

We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.

We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in US for any employer without company sponsorship.