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Client Success Specialist

2 months ago

Tampa, Florida, United States Mad Mobile Full time
About Mad Mobile:

Mad Mobile is at the forefront of transforming retail and dining experiences. In a fast-paced market, we recognize that customer expectations are constantly evolving, and we are committed to leading innovation in this space.

Our platform enables seamless engagement and purchasing for customers, whether they are shopping in-store, outside, or on the move.

We proudly support some of the largest brands and are continually exploring new methods to enhance customer interaction, boost in-store efficiency, and ultimately drive transactional success.


Role Overview:

We are seeking a Client Success Specialist to join our dynamic team. In this role, you will be responsible for fostering and maintaining robust relationships with our clients, ensuring their satisfaction and success with our offerings.

Your primary focus will be on enhancing customer retention, loyalty, and growth.


Key Responsibilities:
  • Serve as the main point of contact for clients, establishing trust and rapport.
  • Identify clients' business goals, challenges, and needs to propose value-driven solutions and upsell opportunities.
  • Create and deliver training materials to empower clients in maximizing the benefits of our products and services.
  • Engage with clients regularly to evaluate their satisfaction, address any issues, and collect feedback.
  • Work collaboratively with sales, support, and product teams to advocate for client needs and ensure prompt resolution of issues.
  • Monitor key performance indicators, identify potential risks of customer churn, and implement strategies to address them.
  • Stay informed about industry trends and best practices to provide clients with relevant insights.
  • Act as a client advocate within the organization, offering feedback to enhance our services based on client requirements.

Qualifications:
  • Demonstrated experience in a customer-facing role, such as client success, account management, or sales.
  • Exceptional interpersonal and communication skills to connect with clients at all levels.
  • Strong analytical and problem-solving skills to effectively address client needs.
  • Understanding of industry dynamics and clients' business processes.
  • Proficiency in customer relationship management (CRM) software and related tools.
  • Self-driven, results-oriented, and capable of managing multiple client accounts independently.
  • Ability to collaborate effectively within a team environment.
  • Excellent organizational skills to prioritize tasks and meet deadlines.
  • A customer-centric mindset with a passion for delivering outstanding experiences.

Preferred Qualifications:
  • Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).

Why Join Mad Mobile?

At Mad Mobile, we are proud of our culture, which promotes diversity and a healthy work-life balance. We offer comprehensive benefits, including fully covered medical, dental, and vision plans for employees who select our HDHP plan. We also provide significant coverage for family plans and a robust 401(k) with matching contributions.

Join us in shaping the future of retail and restaurant experiences while being part of an incredible team.