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Customer Experience Lead

2 months ago

Tampa, Florida, United States Mass Markets Full time
About the Role

We are seeking a highly motivated and experienced Senior Customer Care Supervisor to join our team at Mass Markets.

Key Responsibilities:

  • Manage and lead a team of customer service agents to ensure exceptional customer experience.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
  • Provide coaching and training to team members to enhance their skills and performance.

Requirements:

  • Proven experience in customer service management with a strong track record of success.
  • Excellent communication and leadership skills with the ability to motivate and inspire team members.
  • Strong analytical and problem-solving skills with the ability to make data-driven decisions.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.