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Client Success Advocate

2 months ago

Tampa, Florida, United States Banko Overhead Doors Full time

CLIENT SUCCESS ADVOCATE

Banko Overhead Doors is on the lookout for a personable and detail-oriented Client Success Advocate to enhance our customer support team. In this position, you will address customer inquiries and resolve concerns through various communication channels, maintain an in-depth understanding of our offerings, gather customer insights, provide training for new team members, and assist management and leadership roles within the department.

An exceptional Client Success Advocate will exhibit outstanding time management abilities and possess a genuine passion for customer service and personal development. Ideal candidates should be exemplary representatives of our brand, dedicated to going above and beyond to guarantee customer satisfaction.

Client Success Advocate Responsibilities:
  • Timely addressing of customer inquiries through email, phone, and face-to-face interactions.
  • Promptly escalating significant complaints or issues beyond your expertise.
  • Collaborating with colleagues or supervisors to identify optimal solutions for customer challenges.
  • Recognizing recurring issues and reporting them to management, along with potential improvement suggestions.
  • Maintaining a courteous, empathetic, and professional demeanor at all times.
  • Collecting and sharing customer feedback with peers and other departments to enhance products and services.
  • Acquainting yourself with new products and services as they are launched.
  • Participating in meetings as necessary.
  • Providing training and support to new customer service representatives.
  • Upholding client confidentiality at all times.
Client Success Advocate Requirements:
  • High school diploma or equivalent.
  • A bachelor's degree in business, communications, or a related field may be beneficial.
  • Hands-on experience with help desk software (e.g., Microsoft Suite) and CRM systems.
  • Prior experience in a customer service position is preferred.
  • The capability to respond effectively under pressure.
  • Strong judgment and excellent problem-solving abilities.
  • Proficiency in a second language may be advantageous.
  • A positive outlook and the ability to foster relationships with clients.
  • Willingness to work flexible hours as needed.
  • Exceptional written and verbal communication skills.

(Salary is negotiable based on experience)

LEARN MORE ABOUT US AND OUR AMAZING TEAM

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Show Up for Banko & Banko Will Show Up for You We strive to build lasting partnerships with our customers. Achieving this requires our team members to be present and ready according to their schedules. We expect all team members to maintain a strong attendance record as per our policy.

Banko Overhead Doors is committed to providing equal employment opportunities (EEO) to all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. Additionally, Banko Overhead Doors will offer reasonable accommodations for qualified individuals with disabilities.

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