Technical Client Success Manager

Who We Are

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Milliman Trendz Data is one of the healthcare industry's most highly regarded platforms for transforming Insurance data used for product sale to member enrollment, billing and claims. Just over 7 years ago they were founded on the premise of building trust in data to help health plans, employers, and MGA's as well as third-party administrators do more with cost and care management. Trendz Data ultimately helps drive better outcomes faster while reducing waste in the healthcare space.

Now more than ever, data and analytics are paramount to the success of payors, TPA's, MGA's as well as employers to successfully acquire and retain employees and members. The solutions and standalone products Trendz Data provides offers clients the flexibility and power to balance technology, expertise and support. Large multinational payors, national TPA's and MGA's and indirectly 1000+ employers rely on Trendz Data for their data transformation and value add services.

The firm is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation as well as a range of other consulting and technology solutions. Built on the foundations of driving innovation and providing expert and elegant solutions for clients, they continue to break bounds in their 7th decade in business.

What You Will Do

If you are skilled and experienced at providing quality, personal service to clients with a passion for building great software, we encourage you to apply for this exciting opportunity. We are a business unit in a large multinational corporation. Come join us and grow with us while making a difference to your customers and their insured members by helping deliver meaningful financial and health benefits.

If you enjoy keeping in touch with technology while working with clients, join us as we innovate and build software solutions that will make a difference in the lives of our clients.

In this role, you will be our primary point of contact for our clients who are assigned to you. You will manage these relationships, schedule regular meetings and/or take over meetings that are already scheduled with your book of clients. You will serve as our technical client success manager, ensuring our clients' needs are met in a timely and respectful manner. To deliver on these responsibilities, you will create various documents used in the software development lifecycle including but not limited to project plans, requirements, functional and technical design documents. You will communicate with our product engineering, quality assurance and implementation teams based out of India during the morning hours and occasionally host calls late evening so as to coordinate across time zones. You will be responsible for the success of the client as well as the TrendzData team. Your technical skills will be essential in providing this level of service to both stakeholders, frequently writing SQL and C# code providing that key technical leadership and support.

What We Are Looking For

Professional Qualifications

• Bachelor's degree or higher in Computer Science or Computer Engineering
• 3 or more years of experience as a Technical Client Success Manager, Technical Lead, Technical Account Manager or Technical Engagement Manager
• Strong background in SQL, Stored Procedures, C#, ASP.NET, Web Services, MVC, SQL Server, web/desktop development, .NET Framework, Ajax, JavaScript, or CSS
• Bilingual - Must be fluent in English and Hindi

Personal Qualifications

• Experience interacting directly with US based clients
• Experience working with offshore teams based out of India
• Ability to interact directly with our product development, qa and implementation teams in India
• Excellent communication skills

Preferred Qualifications

• Experience working with Microsoft Azure platform
• Experience working with IIS and Server optimization for performance and scalability

Location

The expected application deadline for this job is July 31, 2024.

This role is based out of the Milliman office in Tampa, Florida but candidates hired into this role may work remotely anywhere in the US.

Compensation

The salary range for this role is $66,000 to $129,000, depending on a combination of factors, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, location, etc.

Benefits

At Milliman, we focus on creating an environment that recognizes - and meets - the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:

• Medical, dental and vision coverage for employees and their dependents, including domestic partners
• A 401(k) plan with matching program, and profit sharing contribution
• Employee Assistance Program (EAP)
• A discretionary bonus program
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked
• Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period
• A minimum of 8 paid holidays
• Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage
• Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pay Transparency

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)