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Customer Success Representative

2 months ago

Tampa, Florida, United States Banko Overhead Doors Full time

About the Role

Banko Overhead Doors is seeking a highly analytical and customer-focused Customer Success Representative to join our customer care team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction.

Key Responsibilities

  • Respond promptly to customer inquiries and resolve issues in a timely and professional manner.
  • Evaluate and escalate complex customer complaints or issues that require additional support.
  • Collaborate with colleagues and management to find effective solutions to customer problems.
  • Identify recurring issues and provide recommendations for process improvements.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
  • Stay up-to-date on new products and services, and provide training to new team members as needed.
  • Adhere to company policies and procedures, including confidentiality and data protection.

Requirements

  • High school diploma or equivalent required; bachelor's degree in business, communications, or a related field preferred.
  • Previous experience in a customer-facing role, preferably in a service-oriented industry.
  • Strong analytical and problem-solving skills, with the ability to work under pressure.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work irregular hours, including evenings and weekends, as needed.
  • Proficiency in Microsoft Office and CRM software.

About Banko Overhead Doors

Banko Overhead Doors is a leading provider of overhead doors and related services. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers. Our team is dedicated to providing prompt, professional, and courteous service to our customers, and we are seeking a Customer Success Representative who shares our values and commitment to excellence.