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Customer Success Manager

2 months ago

Tampa, Florida, United States ReliaQuest Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Customer Success Manager at ReliaQuest. As a key member of our organization, you will play a critical role in driving cross-functional engagement and delivering value to our clients.

Key Responsibilities
  • Client Relationship Management
    • Develop and maintain strong relationships with senior executives and key stakeholders globally.
    • Serve as the main point of contact for internal and external teams, ensuring seamless communication and collaboration.
  • Subject Matter Expertise
    • Become a subject matter expert on assigned clients, their organization, reporting structure, and initiatives.
    • Develop and implement effective communication strategies to lead successful conversations with senior executives and key stakeholders.
  • Project Management
    • Prepare and facilitate in-depth presentations to senior executives, demonstrating progress and return on their investments with RQ.
    • Create and manage detailed project schedules that include deliverables, processes, and contingencies for each team to execute on.
  • Client Reporting and Analysis
    • Capture client reporting needs and work with internal teams to compile meaningful metrics and data.
    • Identify and recommend opportunities for service expansion based on your understanding of the RQ solution and the client's needs.
  • Contract Renewal and Upsell
    • Responsible for executing 110% contract renewal and upsell of services.
Requirements
  • Education
    • Completed Bachelor's degree or higher education.
  • Experience
    • At least one year of account management experience or related.
  • Skills
    • Proficient with MS Word, Excel, PowerPoint, and OneNote.
    • Exceptional organization skills and ability to prioritize.
    • Strong emotional intelligence and ability to work effectively with others.
    • Effective communication skills, including the ability to provide constructive feedback and have difficult conversations with external and internal teams.
    • Possess the skills necessary to be flexible, agile, and adaptable while navigating through changes and/or adjustments with clients.
    • Strong problem-solving skills and ability to identify unique solutions to complex problems.
    • Desire to be immersed in an ever-changing, fast-paced industry and willingness to learn the level of technical acumen necessary for effective external and internal communication.
    • Ability to demonstrate good attitude, energy, and effort.
  • Preferred Qualifications
    • Experience with ticketing systems (JIRA, SNOW, etc.) or CRM tools.
What We Offer

As a Customer Success Manager at ReliaQuest, you will have the opportunity to work with a talented team of professionals, drive business growth, and develop your skills and expertise in a dynamic and ever-changing industry.