Customer Success Manager

4 weeks ago

Tampa, Florida, United States vivenu GmbH Full time

Join the Ticketing Revolution

vivenu was founded in 2018 in Germany with a global mission: to redefine ticketing for event organizers worldwide. The event industry has long relied on outdated systems that fall short in today's digital age. Our platform empowers organizers in sectors like sports, live entertainment, and cultural venues to fully customize their ticketing solutions to meet their unique needs and strategic goals.

We've achieved rapid growth while remaining profitable, and we're expanding globally with offices in Europe and the U.S. Leading tech investors and industry experts such as the San Francisco 49ers as well as high-profile clients like Stanford University, the Grammys, and City Winery already trust us.

As we continue to pursue our ambitious goals, we're looking for passionate individuals to join our dream team. Are you ready to be part of the ticketing revolution?

As a Customer Success Manager, you will be...

  • an advocate of our product, knowing all the functionalities and how-tos
  • empowering customers to realize their ticketing ideas in self-service over time
  • building outstanding partnerships with customers to effectively support them through phone, live chat, and email communication
  • creating and continually earning our customer's trust by providing actionable, spot-on advice that helps them get to their desired outcome on the platform reliably and swiftly
  • reflecting the needs of customers back into our product organization, communicating trending customer feedback and ideas to power customer-led product and feature development
  • co-organizing and supporting workshops for ticket sellers and prospective customers to help them understand and master the features and benefits of the vivenu platform
  • building out our US CX team, onboarding new colleagues, and educating colleagues on the product and its features
  • working from our office in Tampa

We are looking for candidates that...

  • have a bachelor's or equivalent degree
  • are willing to go above and beyond for our customers and foster strong relationships
  • have a customer-first mentality and strong drive to always stay current on the platform's functionalities
  • have excellent communication and problem-solving skills, as well as strong logical thinking
  • have an affinity to digital-/API-first solutions
  • have gathered prior experience in SaaS customer success management (not required, but strongly preferred)
  • are fluent in English on the level of a native speaker

At vivenu...

you are at the heart of the action. You are at the center of innovation, actively shaping the future of ticketing. You work in a dynamic environment that constantly evolves and presents new challenges.

you take real responsibility. You take ownership of your projects and decisions from day one. Your ideas and efforts have a direct impact on the company's success.

we support your personal development. We invest in your professional and personal growth through coaching, mentoring, and workshops. Your development is important to us because your success is our success.

you benefit from great perks. In addition to the latest Apple hardware, we offer numerous extras like team-building events and unlimited access to drinks and snacks. Your well-being is our priority, so you can fully focus on your work.

we live inclusion proactively. We firmly value diversity and believe that different perspectives and backgrounds make our team stronger. We welcome all applications, regardless of gender, origin, sexual orientation, age, religion, or other individual characteristics. Everyone at vivenu has a place to contribute their skills and ideas. Innovation thrives on diversity.

Check out our mission statement and corporate values here.

  • Customer Success Manager

    2 weeks ago

    Tampa, Florida, United States Rapid7 Full time

    Customer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM's mission is...

  • Customer Success Manager

    12 hours ago

    Tampa, Florida, United States ReliaQuest Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Success Manager at ReliaQuest. As a key member of our organization, you will play a critical role in driving cross-functional engagement and delivering value to our clients.Key ResponsibilitiesClient Relationship ManagementDevelop and maintain strong...

  • Customer Success Manager

    2 months ago

    Tampa, Florida, United States vivenu GmbH Full time

    Get onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless event ticketingAbout usIn 2018, we started vivenu with a bold mission: to transform the global event ticketing industry for good. Hundreds of thousands of event organizers around the globe rely on solutions that haven't kept up with today's...

  • Customer Success Specialist

    3 weeks ago

    Tampa, Florida, United States Banko Overhead Doors Full time

    Banko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires and support the department...

  • Customer Success Representative

    4 days ago

    Tampa, Florida, United States Banko Overhead Doors Full time

    About the RoleBanko Overhead Doors is seeking a highly analytical and customer-focused Customer Success Representative to join our customer care team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction.Key ResponsibilitiesRespond promptly to customer inquiries and resolve...

  • Customer Success Specialist

    1 week ago

    Tampa, Florida, United States Bolt On Technology Full time

    Job OverviewSalary: $50,000 - $90,000.00Bolt On Technology stands at the forefront of customer engagement and loyalty solutions tailored for the automotive repair and maintenance sector. Our innovative software enables shop owners to connect, communicate, transact, and nurture their customer relationships effectively. By integrating with leading shop...

  • Customer Success Representative

    3 days ago

    Tampa, Florida, United States Banko Overhead Doors Full time

    About the RoleBanko Overhead Doors is seeking a highly skilled and analytical Customer Success Specialist to join our customer care team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction.Key ResponsibilitiesRespond promptly to customer inquiries and resolve issues in a...

  • Client Success Advocate

    1 week ago

    Tampa, Florida, United States Banko Overhead Doors Full time

    CLIENT SUCCESS ADVOCATEBanko Overhead Doors is on the lookout for a personable and detail-oriented Client Success Advocate to enhance our customer support team. In this position, you will address customer inquiries and resolve concerns through various communication channels, maintain an in-depth understanding of our offerings, gather customer insights,...

  • Technical Client Success Manager

    4 weeks ago

    Tampa, Florida, United States Milliman Full time

    Who We AreIndependent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business...

  • Client Success Specialist

    1 week ago

    Tampa, Florida, United States Mad Mobile Full time

    About Mad Mobile:Mad Mobile is at the forefront of transforming retail and dining experiences. In a fast-paced market, we recognize that customer expectations are constantly evolving, and we are committed to leading innovation in this space.Our platform enables seamless engagement and purchasing for customers, whether they are shopping in-store, outside, or...

  • Client Success Coordinator

    1 week ago

    Tampa, Florida, United States Banko Overhead Doors Full time

    CLIENT SUCCESS COORDINATOR Banko Overhead Doors is on the lookout for a personable and detail-oriented Client Success Coordinator to enhance our customer support team. In this position, you will address client inquiries and resolve challenges through various communication channels, maintain an up-to-date understanding of our offerings, gather client...

  • Client Success Manager

    1 week ago

    Tampa, Florida, United States SPECTRIO LLC Full time

    Job OverviewAs a prominent provider of innovative digital signage solutions, SPECTRIO LLC enables businesses to elevate their environments into engaging, interactive spaces for both customers and staff.With a robust presence in the industry, SPECTRIO LLC serves a diverse clientele across various sectors, including automotive, healthcare, and financial...

  • Customer Engagement Manager

    1 week ago

    Tampa, Florida, United States DivvyCloud Full time

    Client Success SpecialistAs a Client Success Specialist at DivvyCloud, you will serve as a trusted consultant for our clients, leveraging your expertise in cloud security solutions to ensure they derive maximum value from their investment.About the TeamThe primary focus of the Client Success team is to foster overall satisfaction and success, transforming...

  • QuickSTAT Customer Relationship Manager

    2 months ago

    Tampa, Florida, United States Kuehne Nagel Full time

    Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Hillsborough branch is looking for a new QuickSTAT Customer Relationship Manager to join our Air Logistics team. Your Role You will manage and monitor key account Customers and ensuring compliance with all agreed company...

  • Client Success Strategist

    4 days ago

    Tampa, Florida, United States DivvyCloud Full time

    Client Success StrategistAs a Client Success Strategist at DivvyCloud, you will serve as a trusted partner for our clients, leveraging your expertise in cloud security solutions to ensure they derive maximum value from their investment.About the TeamThe Client Success team is dedicated to fostering overall client satisfaction and success. Your mission will...

  • Customer Engagement Manager

    1 week ago

    Tampa, Florida, United States Vector Solutions Full time

    Vector Solutions is in search of a Client Success Lead to become an integral part of the Government Solutions team, dedicated to fostering and sustaining robust customer relationships. Client Success Leads manage a significant portfolio of clients, concentrating on onboarding, customer interaction, and proactive outreach. They are outstanding communicators,...

  • Client Success Strategist

    1 week ago

    Tampa, Florida, United States DGR Systems Full time

    DGR Systems, a leading technology consulting firm, is in search of a Customer Success Manager to enhance our dedicated team. In this pivotal role within the sales division, you will be tasked with generating leads, addressing lead generation initiatives, cultivating client relationships, and driving new business opportunities. The ideal candidate will...

  • Customer Service Manager I

    1 week ago

    Tampa, Florida, United States Compass Group USA Full time

    Position Title: Customer Service Manager I Pay Grade: 13 Reports To: Salary: Other Forms of Compensation: Growth. Opportunity. Excellence.At Compass Group USA, we redefine break time for employees through our innovative food and service solutions. Our mission is to enhance workplace experiences by integrating technology with exceptional service. Our...

  • Franchise Brand Success Coordinator

    1 week ago

    Tampa, Florida, United States Franbassador Full time

    Job Overview**Please note: This role is not intended for marketing professionals.**Franbassador is a premier influencer marketing organization dedicated to enhancing awareness of franchise opportunities through a robust network of influencers and affiliates. Our unique strategy connects franchise brands with a vibrant community, fostering partnerships that...

  • Customer Service Manager

    14 hours ago

    Tampa, Florida, United States Akima Intra Data, LLC Full time

    Job Title: CSD Customer Relations ManagerJob Summary:Akima Intra Data, LLC is seeking an experienced Customer Relations Manager to support our USSOCOM team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met, and providing exceptional service.Key...