Senior Account Manager

1 month ago

Eagan, Minnesota, United States Blue Cross and Blue Shield of Minnesota Full time
About Blue Cross

Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.

How Is This Role Important to Our Work?


This position is responsible for the retention and expansion of existing assigned group and fund business and participates in the growth of new business and relevant ancillary lines (inc. dental, life, disability, Personal Spending Accounts, Whole Person Health Support programs or other health management services, etc.). Supports our collaborators (Agents, Consultants, Brokers and/or Fund Managers) and customers to assure Coupe Health maintains and grows its market position and provides onsite services as required. This position may represent the department/division on corporate projects and mentor other sales personnel when needed.

A Day in the Life:

Lead, implement and coordinate the annual contract renewal for assigned customers by collaborating with our collaborators (Agents, Consultants, Brokers and/or Fund Managers) and customers to negotiate the financial terms of the contract renewal.This includes the negotiation of the rates, benefits, and risk arrangement to achieve business objectives.Develop and implement account action plans to retain existing business and achieve growth in the sale of relevant ancillary lines (inc. dental, life, disability, Personal Spending Accounts, Whole Person Health Support programs or other management services, etc.)Develop and maintain a positive working relationship with customers and collaborators (Agents, Consultants, Brokers and/or Fund Managers) to increase Coupe Health brand loyalty by proactively servicing customers to provide timely identification and resolution of service issues by coordinating with operations personnel and management from within the Coupe Health team.Ensure effective contract implementation by coordinating with operations personnel and management from within the Coupe Health team.Support the pursuit of new business by participating in the development and implementation of collaborators (Agents, Consultants, Brokers and/or Fund Managers) growth development plans.Participate in the implementation of assigned new business contracts to assure successful internal implementation while understanding and meeting collaborators (Agents, Consultants, Brokers and/or Fund Managers) and customer business needs.Provide education to collaborators (Agents, Consultants, Brokers, and/or Fund Managers) on Coupe Health products, services, and operational initiatives (e.g. claims management, account reporting, and member services) to enhance relationship and increase Coupe Health brand loyalty.Provide ongoing input and feedback to the marketing team by participating in interdepartmental committees, work groups and focus groups as requested.Mentor and may provide work direction to Sales and Account Specialists, and Account Managers as appropriate.Maintains compliance with CRM (Client Relationship Management) reporting requirements.
Nice to Have:Bachelor's degree.Experience working in the health care industry and/or insurance.Knowledge of Coupe Health, Blue Cross, and/or affiliates products.Required Skills and Experiences:4+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.Possess and maintain a valid Producer License in the lines of Life & Health/ Accident within 60 days of employment.Excellent analytical, problem identification and resolution skills as these pertain to benefit plans.Financial capabilities including ability to read, understand, interpret, and present complex renewal and underwriting formulas.Knowledge of ancillary programs available in the industry (life, AD&D, STD, LTD, CDHP products, Population Health and Care Management programs, Medicare D, Group Medicare, voluntary benefits, and disability management programs).Highly organized with attention to details and a track record of delivering a high level of client service in a timely manner while improving account profitability.Excellent written and verbal communication skills as well as the ability to pay close attention to detail.Ability to speak in front of customers and members to educate, persuade and sell complex products.Excellent interpersonal skills and the ability to contribute healthy and positive dynamics to the work team and the ability to train and mentor team members.Demonstrated relationship building capability with assigned accounts and with internal staff PC Skills, including proficiency in Microsoft Word, Excel, PowerPoint and Lotus Notes.Overnight travel as required.Able to influence internal and external collaborators to achieve desired outcomes.Make A Difference

Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.

Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

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