Senior Manager, Implementation Operations And Transformation

3 weeks ago


San Diego, California, United States Velocity Resource Group Full time

As a transformation leader, your primary responsibility will be to establish centers of excellence in Process Simplification and Playbook Development, Business Analytics, Forecasting and Capacity Planning / Resource Management, Training, and Vendor Management.Additionally, you will play a crucial role in managing rollout of new systems and tools, including professional services automation (PSA) and partner scheduling automation, and leading change management initiatives within the Implementation organization.Develop and nurture centers of excellence for Process Simplification and Playbook Development, Business Analytics, Forecasting and Capacity Planning / Resource Management, Training, and Vendor Management.Lead forecasting, capacity planning, and resource management processes to optimize revenue and expense forecasting accuracy, team utilization, and unit economics.Own the vendor partnership lifecycle from sourcing and price/terms negotiations to onboarding, startup, and continuous improvement to improve installation cost, quality, and capacity.Collaborate closely with stakeholders, including Implementation leadership, Product Management, Customer Success, Sales, and Finance.Strong expertise as a transformational leader developing centers of excellence for Process Simplification and Playbook Development, Business Analytics, Forecasting and Capacity Planning/Resource Management, Training, and Vendor Management.This position is also eligible for an incentive compensation plan.



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