We have other current jobs related to this field that you can find below
-
Lead Mechanical Systems Engineer
5 days ago
San Francisco, California, United States Interface Engineering Full timeJob OverviewPosition: Mechanical Engineering Team LeaderJoin our innovative team at Interface Engineering, a globally recognized consultancy specializing in high-performance design. We are currently seeking a Mechanical Engineering Team Leader to enhance our operations.Role Summary:This pivotal role is intended for individuals on a Principal track,...
-
Product Leadership
12 hours ago
San Francisco, California, United States The Support Network Full timeAbout The Support NetworkWe are a pioneering team of health tech innovators who have collectively secured substantial funding from prominent technology investors, including 8VC, Founders Fund, General Catalyst, Softbank, and many others. As a leadership team, we have built and held pivotal roles at three behavioral health unicorns.Our mission is to dissolve...
-
San Francisco, California, United States ADVANCED ENGINEERING GROUP PC Full timeOverview: At ADVANCED ENGINEERING GROUP PC, we are seeking a skilled Engineering Manager to oversee our Finetuning Infrastructure team. This team is responsible for developing and maintaining the systems that facilitate our extensive distributed finetuning processes.Role Responsibilities:Collaborate with technical leads and research teams to prioritize...
-
Senior HVAC Engineering Lead
5 days ago
San Francisco, California, United States Interface Engineering Full timeJob OverviewPosition: Mechanical Engineering Team SupervisorJoin our dynamic team at Interface Engineering, a renowned consultancy specializing in high-performance design. We are currently seeking a Mechanical Engineering Team Supervisor to enhance our operations.About Us:Interface Engineering is a forward-thinking, multi-disciplinary consultancy recognized...
-
Junior Geotechnical Project Engineer
5 days ago
San Francisco, California, United States Engineering Consulting Services Full timePosition OverviewECS Limited is on the lookout for a skilled Geotechnical Project Engineer to become a vital part of our team. In this capacity, you will play a key role in enhancing project efficiency, providing technical guidance, ensuring adherence to quality standards, and expanding your support across various departments.Key ResponsibilitiesEngage in...
-
San Francisco, California, United States Aircon Engineering Inc Full timeCompany OverviewAircon Engineering Inc is a dynamic organization dedicated to enhancing economic empowerment through innovative solutions. Our diverse teams, including Engineering, Compliance, Security, and Operations, collaborate across various sectors to develop inclusive policies and strategies that address the challenges of our time. We believe that...
-
Technical Support Engineer
2 months ago
San Francisco, California, United States Verkada Inc Full timeWho We AreVerkada is the largest cloud-based B2B physical security platform company in the world. Only Verkada offers six product lines — video security cameras, access control, environmental sensors, alarms, workplace and intercoms — integrated with a single cloud-based software platform. Designed with simplicity and scalability in mind, Verkada gives...
-
Technical Support Engineer
2 months ago
San Francisco, California, United States Airbyte Full timeAirbyte is the open-source standard for EL(T). We enable data teams to replicate data from applications, APIs, and databases to data warehouses, lakes, and other destinations. We believe only an open-source approach can solve the problem of data integration, as it enables us to cover the long tail of integrations while enabling teams to adapt pre-built...
-
Intermediate Field Support Engineer
4 days ago
San Francisco, California, United States ONEIDA TOTAL INTEGRATED ENTERPRISES Full timePosition: Intermediate Field Support EngineerOverview:Oneida Total Integrated Enterprises is in search of a dedicated and skilled Intermediate Field Support Engineer. This role is essential for ensuring the smooth operation of IT services and support across various environments.Key Responsibilities:Assist with all onsite IT operations and...
-
Engineering Support Specialist
5 days ago
San Francisco, California, United States CV Library Full timePosition Overview:Under general supervision, the Engineering Support Specialist engages in engineering tasks of moderate complexity in both field and office settings, adhering to established engineering methodologies and protocols. This role applies engineering principles across various disciplines including civil, mechanical, electrical, environmental, and...
-
Engineering Support Specialist
5 days ago
San Francisco, California, United States CV Library Full timePosition Overview:Under general oversight, the Engineering Support Specialist engages in technical work of moderate complexity in both field and office settings, adhering to established engineering methodologies and protocols. This role applies engineering principles across various disciplines including civil, mechanical, electrical, environmental, and...
-
Intermediate Field Support Engineer
5 days ago
San Francisco, California, United States ONEIDA TOTAL INTEGRATED ENTERPRISES Full timePosition: Intermediate Field Support EngineerLocation: San Francisco, CACompany: Oneida Total Integrated EnterprisesKey Responsibilities:As an Intermediate Field Support Engineer, you will be responsible for:Assisting with all onsite IT operations.Collaborating with support teams, help desks, and technical staff to resolve issues.Coordinating and executing...
-
Product Manager
9 hours ago
San Francisco, California, United States The Support Network Full timeAbout the RoleWe are seeking a dynamic and strategic Senior Product Manager to join our team at The Support Network. In this role, you will own our PMS (provider management system) for our adult therapy platform. You will collaborate across multiple teams to drive the product strategy and vision, ensuring that our offerings not only meet but exceed the...
-
Engineering Manager
1 month ago
San Francisco, California, United States Candid Health Full timeThe RoleAt Candid Health, we're seeking an experienced Engineering Manager to support and enable our technical team in planning, executing, and delivering the Candid platform to our healthcare provider customers who rely on it for mission-critical financial and operational workflows. Your team will be responsible for building and maintaining key components...
-
Senior Product Manager
23 hours ago
San Francisco, California, United States The Support Network Full timeAbout the RoleWe are seeking a dynamic and strategic Senior Product Manager to join our team at The Support Network. In this role, you will own our PMS (provider management system) for our adult therapy platform. You will collaborate across multiple teams to drive the product strategy and vision, ensuring that our offerings not only meet but exceed the...
-
Infrastructure Support Engineer
5 days ago
San Francisco, California, United States A-Staffing Inc. Full timeJob OverviewPosition: Infrastructure Support Engineer - Japanese Bilingual Role Summary: Provide assistance with PC, server, and Azure solutions for clients.Facilitate and support both internal and external clients with the installation, upgrades, configuration, troubleshooting, and ongoing usability of workstations (desktops/laptops), printers, peripheral...
-
Jr. Systems Engineer
2 days ago
San Francisco, California, United States Atlas Technica Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Jr. Systems Engineer to join our team at Atlas Technica. As a Jr. Systems Engineer, you will be responsible for providing exceptional IT support services to our clients, ensuring their technology needs are met with efficiency and expertise.Key ResponsibilitiesIT Support Services: Provide...
-
San Francisco, California, United States Evolver Commercial Full timeProduction Systems Support Engineer at Evolver CommercialEvolver Commercial is in search of a skilled Production Systems Support Engineer to oversee and manage technology-driven infrastructure and business initiatives. This role is pivotal in ensuring that our infrastructure development efforts are in line with established best practices and standards. You...
-
San Francisco, California, United States Evolver Commercial Full timeProduction Systems Support Engineer at Evolver CommercialEvolver Commercial is in search of a skilled Production Systems Support Engineer to oversee and manage infrastructure and business initiatives from a technological standpoint. This position is essential for ensuring that infrastructure development aligns with our internal best practices and standards,...
-
San Francisco, California, United States Evolver Commercial Full timeProduction Systems Application Support Engineer at Evolver CommercialEvolver Commercial is on the lookout for a skilled Production Systems Application Support Engineer. This pivotal role involves overseeing and coordinating technology-driven infrastructure and business initiatives. You will ensure that all infrastructure development activities are in line...
Manager, Support Engineering
3 months ago
Who are we?
is a modern, flexible content platform that replaces rigid legacy content management systems so companies like PUMA, Spotify, Figma, Riot Games, and Skims can create amazing digital experiences for their customers.
One of our big differentiators is treating content as data so that it can be stored in a single source of truth but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business.
Backed by Netlify, Vercel, the founders of Twitter and Medium, Heroku's ex-CEO, and leading VCs like ICONIQ Growth, Threshold Ventures, and Lead Edge Capital, Sanity is at the epicenter of the modern digital product development stack.
You can only build a great company with a great culture. Read about our values and join us in building a diverse and inclusive team.
About the Role
We are looking for an experienced support engineer that loves helping people through their technical hurdles. Our fast-growing enterprise customer base and developer community consist of a wide range of people solving different problems with various frameworks and technologies. To us, it's important to foster an inclusive and friendly environment and a space where people of different experience levels feel comfortable asking for help. You will have an important presence, interacting with developers from across the world.
As our user base grows larger and, with it, the volume of questions and feedback, we also believe it's important to build tooling, infrastructure and processes to help us incentivize community and customer self-reliance, make it easier to follow up conversations and to pull useful signals out from the activity.
What you will be doing
- Lead, develop, and hire to our Support team in North America.
- Partner with Support leadership to handle escalations, conduct operational reviews, and balance our resources.
- Develop and mature our support efforts by implementing our target operating model.
- Manage and nurture a tight interface with Customer Solutions, Product, and Engineering ensuring a continuous data-driven feedback loop.
- Work to improve and develop internal processes, standards, and tooling.
- Act as a player/coach working closely with our Enterprise customers to resolve technical issues and answer questions.
- Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues.
- Develop standard solutions, author self-serve resources, and improve documentation where needed.
- Be the customer's voice and use people's feedback to help improve our product.
- Build and maintain support infrastructure, tooling, and workflows.
- Liaise between customers and internal teams during incidents and escalations.
- Continuously research best practices and learn existing and upcoming features of Sanity's content platform.
This may be you
- 5+ years of industry experience in a technical support capacity with 2+ years of direct front line management experience (hiring, training and retaining top talent).
- Exceptional communication and organizational skills.
- Deep knowledge of JavaScript, TypeScript, and front-end frameworks like
- Versed about existing trends in code development (i.e. frameworks, technology landscape, infrastructure)
- Experience debugging complex technical issues with other developers and end-users.
- Passion for helping others be successful and fulfil their potential.
- Demonstrated capacity to quickly learn new concepts and technologies.
- Self-starter who takes initiative and is energized when there is no obvious solution.
Not sure you meet 100% of our qualifications? Have an untraditional background? Do apply anyway
What we can offer
- A highly skilled, inspiring, and supportive team where long-term personal growth is encouraged and supported.
- Positive, flexible, and trust-based work environment.
- A very global, multi-culturally diverse group of colleagues and customers.
- Remote in North America.
- Comprehensive health plans and perks.
- A healthy work-life balance that accommodates individual and family needs.
- Competitive salary and stock options program.
pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
