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Jr. Systems Engineer
2 months ago
We are seeking a highly motivated and detail-oriented Jr. Systems Engineer to join our team at Atlas Technica. As a Jr. Systems Engineer, you will be responsible for providing exceptional IT support services to our clients, ensuring their technology needs are met with efficiency and expertise.
Key Responsibilities- IT Support Services: Provide timely and effective IT support to clients, resolving technical issues and ensuring seamless system operation.
- Ticket Management: Utilize a ticketing system to manage support queries, ensuring prompt resolution and customer satisfaction.
- Documentation and Compliance: Maintain accurate and up-to-date documentation, adhering to organizational rules and guidelines.
- Change Control: Adhere to strict change control procedures, ensuring minimal disruption to clients' systems.
- IT Experience: At least 1 year of IT experience, preferably in Desktop Support, Systems Engineering, or Systems Administration.
- Technical Skills: Proficiency in Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting, as well as support of Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD).
- Communication Skills: Strong verbal and written communication skills, with a focus on responsibility and follow-through.
- Physical Demands: Ability to complete all physical requirements of the job, including lifting up to 50 lbs, standing/sitting for extended periods, and working around machinery and material handling equipment.
- Financial Industry Experience: Familiarity with market vendor applications, such as Bloomberg, Thompson Reuters, FactSet, and CapIQ.
- MSP Experience: Experience working in a Managed Service Provider (MSP) environment.
- Endpoint Threat Management: Support of Sophos or similar product for endpoint threat management.
- Virtualization Platforms: Basic understanding of virtualization platforms, such as VMware or Hyper-V.
- ConnectWise Suite: Experience utilizing the ConnectWise suite of products.
- Cloud Services: Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, and AirWatch.
Atlas Technica is a rapidly growing organization dedicated to providing exceptional IT management, user support, and cybersecurity services to our clients. We value ownership, execution, growth, intelligence, and camaraderie, and we are seeking like-minded individuals to join our team.
