Service Project Manager

2 months ago

Rolling Meadows, Illinois, United States ATS Automation Full time

ATS Life Sciences Chicago is a fast paced, exciting and progressive company experiencing incredible growth We are currently looking for reliable, ambitious and hardworking employees to join our team. As a company, we pride ourselves on building a culture that values employees and promotes innovation, diversity, excellence in communication and commitment to personal/professional growth. Join our team and you will find we advocate a healthy working environment and opportunities to experience the rewards of contributing to a proactive and competent team.

The Service Project Manager is responsibility for managing service projects through to a successful completion. Lead or assist in the planning and execution of service projects for current and new assets within customer's facilities. Meet project commitments on-time, on-budget and without deviation to target; ensuring we exceed customer's expectations and guarantee repeat business.

ESSENTIAL JOB DUTIES:

  • Lead the planning and execution of service projects to meet the scope, based on user requirements, schedule and budget objectives.
  • Define the service project missions, goals, tasks, and resource requirements.
  • Serve as primary interface with customers, sales, engineering, operations and field technical team in order to identify and resolve technical, schedule and financial issues.
  • Prepare progress reports, schedule updates, project reviews and performance reports to the Director and customers as required
  • Develop risk mitigation to prevent overruns to budget and schedule.
  • Manage changes in project scope, identify potential problems and prepare contingency plans
  • Integrate actual financial data and update forecasts on all active projects to completion on a weekly basis.
  • Resolve conflicts within and between service projects or functional areas.
  • Facilitate successful on-site execution of service projects in conjunction with Life Science division's service resources, division's operations team and regional network.
  • Utilize established methods to monitor project progress and intervene with corrective solutions when necessary.
  • Facilitate incoming troubleshooting requests, document in the customer relationship management (CRM) system and follow through to successful resolution.
  • Provide technical feedback to engineering on machine performance and reliability (i.e. 'closing the loop' from the field).
  • Manage the continuous improvements customer calls to review system performance, update open issues, and document and execute on agreed actions.
  • Leverage the CRM, enterprise resource planning (ERP) and other technologies to maximize the divisional capabilities.
  • Follow a defined, agreed upon project management methodology.
  • Present oral and written reports defining plans, problems, and resolutions to appropriate levels of Service.
  • Contribute to the development and maintenance of Company standards.
  • Set and maintain departmental goals in keeping with company objectives.
  • Make recommendations for quality and cost improvements.
  • Adhere to all International Standardization Organization (ISO) procedures, forms and work instructions as well as department procedures.
  • Support Service request ticket management to successful closure
  • Some off-hour availability may be required.
  • Must possess a valid passport (or be able to obtain one) for periodic travel outside of the United States.

QUALIFICATIONS:

  • College courses in mechanical engineering, technology, or equivalent experience.
  • Greater than three (3) years of automation experience.
  • Proficiency in 2D AutoCAD, 3D Solid Works and Microsoft Office, e.g. Word, and Excel.
  • Able to use inspection and measuring tools such as scales, calipers, micrometers, multi-meters, dB meters, etc.
  • Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills.
  • Strong multi-tasking, time management skills, while being resourceful and independent.
  • Able to influence others without authority.

PHYSICAL DEMANDS:

  • The employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor.
  • Exert up to 25 pounds of force occasionally, and/or exert up to 10 pounds of force frequently.
  • Visual Acuity – Normal requirements for reading written instructions and computer screens
  • Hearing Ability – Normal requirements for understanding verbal instructions.
  • Working Conditions – The employee is subject to a normal office environment with occasional exposure to high noise levels and/or physical hazards when visiting manufacturing floor.
  • Capable of wearing appropriate related PPE for extended periods of time.

We are an equal employment employer. All applicants considered are subject to a pre-employment screening.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Being authorized to work in the U.S. is a precondition of employment. Our company is not able to provide sponsorship to candidates wanting to work legally in the United States and needing an H1-B Visa.

Join the Winning Team at ATS Automation, a great place to automate your future Take your place among the best in the business, and grow your career with the Life Science Systems Chicago division at ATS. We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand throughout the world. We want you to be a part of our TEAM Learn more about us here

Work in an environment where a passion for innovation is combined with an uncompromised commitment to quality.

Benefits ATS Life Sciences Chicago offers:

· Competitive compensation package

· Comprehensive benefits (including health, dental vision and employee assistance program)

· Employee Stock Purchase Plan Eligibility

· 401k with employer match

· Tuition reimbursement

· Wellness reimbursement

· Paid time off

· Annual paid volunteer day off

· Fully climate-controlled environment

· Professional growth opportunities

· And more

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