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Customer Service Representative
2 months ago
Hand & Stone - Rolling Meadows is a leading provider of spa services, dedicated to delivering exceptional customer experiences. We are seeking a highly motivated and customer-focused Spa Associate to join our team.
Job SummaryWe are looking for a skilled and enthusiastic individual to assist our team of massage therapists and provide exceptional customer service to our clients. As a Spa Associate, you will be responsible for ensuring that our customers receive a world-class experience, from the moment they walk in the door to the moment they leave.
Responsibilities- Meet Sales Goals: Assist in meeting membership sales targets by promoting our services and products to clients.
- Menu Knowledge: Develop a detailed understanding of our menu of services, including massage therapies, facials, and other treatments.
- Customer Service: Provide exceptional customer service to members and guests, building relationships that last and ensuring a positive experience.
- Flexibility: Be capable of working flexible hours, including evenings and weekends, to meet the needs of our clients.
- Communication: Effectively communicate sales, promotions, and service options with clients, ensuring they are informed and satisfied.
- Spa Cleanliness: Uphold high standards of spa cleanliness and organization, ensuring a safe and comfortable environment for our clients.
- Teamwork: Work collaboratively with our team of massage therapists and other staff members to ensure seamless delivery of services.
- Administrative Tasks: Assist with administrative tasks, such as scheduling appointments and filing documents.
- Competitive Compensation: Receive a competitive hourly wage, plus commissions for meeting sales targets.
- Career Advancement: Opportunities for rapid advancement, including management roles, based on performance.
- Ongoing Training: Access to ongoing training and development programs, ensuring you stay up-to-date with the latest industry trends and techniques.
- Flexible Hours: Enjoy flexible scheduling, allowing you to balance work and personal life.
- Positive Work Environment: Work in a positive and professional environment, with a focus on teamwork and collaboration.
- Employee Discounts: Receive discounts on products and services, as well as gift cards and other perks.
- Bonus Potential: Earn bonuses for meeting sales targets and exceeding performance expectations.
- High School Diploma: Possess a high school diploma or equivalent.
- Age Requirement: Be at least 18 years old.
- Organizational Skills: Demonstrate exceptional organizational skills and attention to detail.
- Teamwork: Show a strong ability to work as part of a team, with minimal supervision.
