Operations Project Manager-Compound Management

1 month ago

Billerica, Massachusetts, United States Virtual Company Full time

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

How You'll Add Value

The Operations Project Manager serves as the point of contact for all compound management service requests and deliveries for assigned projects, is responsible for both operational and quality excellence, and provides coaching to their team. The Operations Project Manager is expected to provide project management support to internal team members, as well as customers, to deliver Azenta Life Sciences solutions to clients, partners, and alliances. The Operations Project Manager is expected to gain an in-depth understanding of the key clients and Azenta Life Sciences products and services portfolio.

What You'll Do

Serve as the primary client contact for assigned projects and establish working relationships with client project teams which result in client satisfaction, operational excellence and thereby increase potential for repeat business. Manage different work order priorities to meet customer order requests as well as monitoring and reporting of performance metrics. Create required project plans. Implement and monitor progress against project plans and revise as necessary. Monitor project schedule and scope to ensure both remain on track. Project support may include logistics, sample management, lab services support, relocation services, training, management, or support of alliances/ partnerships. Proactively engage in quality assurance, risk management, and line balancing activities to ensure project deliverables are met according to both Azenta Life Sciences and client requirements. Participate in pre-sale discussion and client meetings to create project plan and definition. Ensure that all customer expectations are documented and acted upon in compliance with regulatory requirements. Promote culture of continuous process improvement by leading, participating, and implementing improvements. Mentor Sample Management Technicians as needed. Managing queries and resolutions. Set, maintain, track and communicate all goals and objectives- including individual learning plans, individual/team/department goals, and daily work assignments and promote collaboration between different shifts and groups. Enforce all policies and procedures with attention to Quality compliance. Effectively communicate all team affairs as needed and provide data, reports, and documentation as requested to support Lead Supervisor/Director. Write and present semi-annual and annual performance reviews for assigned staff including the initiation of commendation or disciplinary action as applicable. Ensure all service/process failures are identified, investigated and appropriately resolved. Direct and effectively plan daily activities of Sample Management Technicians, assigning work accordingly.

What You Will Bring

  • Bachelor's Degree + 2 years of people/functional experience
  • Previous experience in managing small molecule compounds is required
  • Previous experience in a GXP environment preferred
  • Excellent organizational skills and attention to detail.
  • Strong verbal and written communication skills; presentation skills, ability to engage in effective problem-solving conversations.
  • Proficient computer skills (LIMS, MS Excel, Word, PowerPoint, Outlook, etc.).
  • Demonstrated ability to complete long-range projects as assigned.
  • Demonstrated ability to prioritize work, customers, internal and external demands.
  • Ability to manage and guide group efforts by providing guidance, direction and support for the purpose of achieving a goal.
  • Enables others grow and succeed through constructive feedback, instruction, recognition and reward.
  • Previous automation experience preferred

Physical Requirements

  • Reaching/lifting/bending
  • Ability to lift up to 50 lbs.
  • Extended periods of standing or sitting
  • Right- and left-hand finger dexterity
  • Ability to discern colors or use of color correction glasses
  • Ability to work with refrigerants (e.g., dry ice and LN2) using proper PPE

Your Working Conditions:

  • Employee will be working on an area with potentially infectious materials and will be working with Chemical compounds OEB level 1-4.
  • Employee will be responsible for maintaining a clean work environment and enforce and follow universal precautions for bloodborne pathogens when working in an area considered to be potentially contaminated.

EOE M/F/Disabled/VET

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