Account Manager

3 weeks ago

Stamford, Connecticut, United States adm Group Full time

adm Group is a global marketing execution partner to some of the world's most iconic brands. Our purpose is to create meaningful and sustainable brand experiences. We transform marketing execution by bringing together intuitive technology, our expertise in managing complex global supply chains, and a network of local experts to empower marketing, procurement, supply chain and sales teams bringing simplicity, visibility, agility, and efficiency to drive end-to-end marketing execution and performance. We are trusted to deliver solutions in creative innovation, strategic sourcing, final mile execution, analytics and data-driven insights.
Founded in 1992, we have a global footprint with 46 offices in 33 countries, allowing us to deliver local activation of global strategies for brands across the world. Recognized with a platinum rating by EcoVadisa for sustainability, we are experts at identifying the most impactful and sustainable solutions for over 800 brands around the globe. For more information, please visit
About the Role:
The Account Manager will establish and build positive client relationships and identify value-added business opportunities/solutions for the client. Responsibilities include delivering best in class service, building key stakeholder relationships, and implementing strategy to successfully secure further growth. Responsibilities also include sourcing and development of promotional products domestically and internationally, meeting, and exceeding revenue and contribution targets set in the monthly and yearly forecast along with achieving our client contract commitments. The ideal candidate is extremely organized and works well multitasking and managing multiple campaigns simultaneously. This individual has an eye for detail, the ability to develop close working relationships, and thrives in a fast-paced environment.
Responsibilities:

Communicate daily with internal teams and external clients as well as suppliers, prioritizing client service.
Support the development of product and creative proposals as well as briefs and quotations, including:

Lead the briefing and product sourcing process to drive the desired output for creative and merchandise, leveraging the portal platform to obtain accurate pricing from suppliers that meet client expectations and contractual obligations.
Create and present, virtually and in-person, merchandise proposal PowerPoint decks for clients, leveraging the portal platform for templated PowerPoint generation.
Monitor proofing, sampling, pre-production, approval and sign off timing – proactively anticipating upcoming milestones.
Document and communicate delivery timing and order management data with Shared Services team.

Learn, understand, and become an expert on the client's brands, business models, objectives, and competitive landscape.
Provide strategic recommendations and creative ideas to the client on an ongoing basis; proactively identify and address clients' needs.
Participate in proactive innovation to develop and maintain business relationships, improve product knowledge, and identify opportunities to increase sales.
Lead day-to-day project tracking by keeping project and product statuses updated within the portal and provide status reports for each project. Review weekly with the internal account management team.
Collaborate with account team members and other internal groups including the Creative, Operations, Project Management and Digital teams to direct workflows and projects.
Work independently to address issues as they arise and escalate to internal account leadership as needed.
Represent the company and account management team at regular customer meetings and industry exhibitions.
Demonstrate creativity and share new ideas with peers.

Qualifications & Experience:

Bachelor's degree or higher with 5+ years of experience working for a print/promotional product, or procurement outsource agency, servicing CPG/retail client brand teams.
Experience working with both domestic and international supply bases.
Experience within the promotional premiums industry is required.
Proven success growing and maintaining business and driving top-line revenue growth and margin enhancement.
Extensive experience engaging and influencing cross functionally, particularly across multiple client marketing / brand teams and internal supply chain teams.
Proficient in Excel, Word, and PowerPoint.
Strong project management skills. Problem-solver with the ability to identify and clearly present solutions, team player that leads by example.
Strong organization skills, attention to detail and ability to work under pressure.

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