Operations Support Senior Manager
1 month ago
Verizon is a global leader in technology and communications services, reshaping the way people connect worldwide. As a human network with a global reach, we work behind the scenes to anticipate, lead, and prioritize listening as the foundation of learning. In times of challenge and celebration, we come together to uplift our communities and make a positive impact on the world. If you are driven by purpose and resilience, consider a career with us. Here, you will experience the dedication required to make a difference and the satisfaction of living the #NetworkLife.
At our core, we are committed to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe in providing seamless, reliable, and affordable wireless solutions that enhance daily lives and connect people to what matters most. By joining our team, you will play a crucial role in delivering innovative, customer-centric solutions that open up new possibilities. We are not just in the technology business; we are in the business of connecting people, empowering them to explore, share, and engage with the world in ways they never imagined.
Expanding on our commitment to connecting people with quality wireless experiences that offer the best value, let's explore how we strategically position our diverse portfolio to cater to a wide range of needs and preferences.
- Total by Verizon & Verizon Prepaid: Our flagship brands available at Verizon exclusive and/or national/retail stores, capturing the hearts of customers with compelling offerings.
- Straight Talk, TracFone, and Walmart Family Mobile: Giants in our portfolio, with significant presence in Walmart, showcasing our commitment to accessible, high-quality wireless solutions.
- Visible: Catering to digitally-savvy, single-line customers with an online-first approach, showcasing our adaptability in the digital customer engagement landscape.
- Simple Mobile: The premier choice among authorized resellers, recognized for popularity and reliability.
- SafeLink: Dedicated to providing essential communication services to those in need through government subsidies, fulfilling a crucial mission.
Join a team that connects people with quality wireless experiences that offer the best value.
Role OverviewThe Senior Manager of Value CX Communications & Employee Engagement plays a vital role in enhancing the employee experience within our internal CX teams and external partner organizations. This position involves designing internal CX communications, managing projects on behalf of the CX organization, driving employee engagement, and fostering a culture of exceptional experiences for employees and partners. The ideal candidate will excel in creating compelling narratives, developing engaging content, and implementing strategies to connect and inspire employees across the Value CX organization.
Responsibilities:
- Develop and manage content for internal Value CX communication channels, including newsletters, release updates, and leadership messaging.
- Collaborate with leadership to craft and disseminate key messages, updates, and initiatives to the Value CX organization.
- Monitor and evaluate the effectiveness of internal CX communications and engagement initiatives.
- Provide regular updates and insights to CX and operations leadership on engagement levels, communication reach, and program impacts.
- Organize and facilitate CX employee events, workshops, training opportunities, and recognition programs, ensuring clear career path documentation and growth opportunities for employees.
- Serve as the department liaison with key partners to facilitate execution of CX projects and initiatives.
- Implement creative solutions to provide new hires and existing employees with a memorable onboarding/offboarding experience.
This role offers a defined work location with both remote work and office days.
Requirements:You should have:
- Bachelor's degree or equivalent work experience.
- Six or more years of relevant work experience.
- Strong project management skills and proven project execution abilities.
- Proficiency in storyboarding and creating executive-ready presentations.
Preferred Qualifications:
- Leadership experience.
- Project management certification.
- Background in organizing training opportunities.
- Customer Experience operations expertise.
- Business process improvement or re-engineering experience.
- Track record of developing standards and processes.
If the role at Verizon aligns with your career goals, we encourage you to apply, regardless of meeting all preferred qualifications.
Work EnvironmentIn this hybrid role, you'll have a defined work location with a combination of remote work and assigned office days.
Weekly Hours40 Equal OpportunityVerizon is an equal opportunity employer, valuing diversity and celebrating employees' differences. We are committed to fostering an inclusive environment that encourages authenticity and a sense of belonging. Our benefits are designed to support your career advancement and personal well-being. From health and wellness to stock incentives and tuition assistance, we offer a comprehensive total rewards package. For part-time roles, benefits may vary depending on individual circumstances. Join us at Verizon and be part of a collaborative, inclusive community that empowers you to reach your full potential.
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