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Senior Manager of Business Performance Strategy

2 months ago

Basking Ridge, New Jersey, United States Verizon Full time
Join the Verizon Team

Verizon stands as a premier provider of technology and communication solutions, revolutionizing global connectivity. Our human network spans the globe, working diligently behind the scenes. We prioritize listening as the foundation of learning, coming together in both challenges and triumphs to uplift our communities and drive impactful change. If you are motivated by purpose and persistence, consider a career with us. Here, you will experience the dedication required to make a difference and the satisfaction that accompanies living the #NetworkLife.

Your Role...

At our essence, we are committed to enhancing lives by closing the gap between individuals and exceptional wireless experiences that not only meet but surpass expectations in quality and value. We believe that everyone should have access to seamless, dependable, and cost-effective wireless solutions that enrich their daily lives, connecting them to what matters most. By becoming part of our team, you will play a crucial role in this mission, working towards delivering innovative, customer-centric solutions that unlock a world of opportunities. We are not merely in the technology sector; we are in the business of connecting individuals, empowering them to explore, share, and engage with their surroundings in unprecedented ways.

Our commitment to connecting individuals with superior experiences that provide the best value in wireless drives us to strategically position our diverse portfolio to cater to a wide array of needs and preferences. Our portfolio consists of 11 distinct brands, organized into five families, each tailored to address specific market segments and distribution channels to maximize reach and impact.

  • Total Wireless & Verizon Prepaid: Leading the charge, we have Total Wireless and Verizon Prepaid, our flagship brands available at Verizon-owned outlets. Verizon Prepaid maintains a strong and loyal customer base, while Total by Verizon is rapidly gaining traction, appealing to more customers with its attractive offerings.
  • Straight Talk, TracFone, and Walmart Family Mobile: These brands are significant players in our portfolio, boasting a robust presence in Walmart. Their extensive reach and established market position highlight our commitment to providing accessible, high-quality wireless solutions across various retail environments.
  • Visible: As a standalone brand family, Visible caters to digitally-savvy, single-line customers who prefer streamlined, online-first interactions, showcasing our adaptability in embracing the digital evolution of customer engagement.
  • Simple Mobile: This brand has carved out a niche as the top choice among authorized resellers, consistently recognized for its popularity and reliability.
  • SafeLink: Dedicated to serving customers through government subsidies, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Become part of a team that connects individuals with quality experiences that deliver the best value in wireless.

Key Responsibilities:

The Senior Manager overseeing the VVO Compensation and Incentives team will lead and manage overall performance management. Your team will focus on identifying strategic methods to incentivize employees to achieve business objectives. You will possess an analytical mindset and utilize a data-driven approach to optimize current strategies while staying informed on the latest performance trends.

You will be responsible for:

  • Aligning and enhancing field performance through outlier management and minimizing performance gaps, including inspections of front-line performance aimed at achieving optimal execution for performance acceleration.
  • Emphasizing compliance reporting and behaviors to enhance performance and hold partners accountable to established performance standards.
  • Leading centralized coaching initiatives, which encompass framework design and a focused approach into AI Coaching, supporting the unique needs of the channel with synergy for aligned areas.
  • Delivering a partner coaching program centered on business outcomes.
  • Setting targets and developing a compensation model for partners and agents to achieve revenue and loyalty KPIs.
  • Monitoring and driving targets and performance actively.
  • Understanding the current business landscape, prospect expectations, marketplace demands, and technological advancements.
  • Extracting insights from text, speech, social media, and cross-channel analytics to identify root causes.
  • Transforming data into meaningful storyboard presentations.

Qualifications:

You understand that solid data should underpin every significant decision. You are a numbers-oriented individual with a strategic mindset, adept at visualizing and sharing data and practical insights in an understandable manner. Most importantly, you can create actionable programs based on your data insights.

Required qualifications include:

  • A Bachelor's degree or four or more years of relevant work experience.
  • Six or more years of pertinent work experience.

Preferred qualifications:

  • An MBA or advanced degree in statistics and business analytics.
  • Eight or more years of relevant analytical work experience.
  • Strong leadership and performance management skills with extensive experience managing teams to drive business results.
  • Proven ability to advocate for data-driven decision-making.
  • Proven ability to produce accurate and timely information in a dynamic work environment.
  • Excellent analytical, organizational, written, and verbal communication skills.
  • Demonstrated strategic, analytical, and deductive reasoning skills, with the ability to synthesize information from various sources into effective, actionable plans.
  • Experience communicating data to executive levels, able to analyze from both high-level strategic and detailed operational perspectives.
  • Proven ability to oversee needs assessments, make recommendations, execute changes, and drive consistent performance improvement.
  • Proficiency in G-Suite or Microsoft Office applications (e.g., PowerPoint/Slides, Excel/Sheets, etc.).
  • Proven ability to manage deadlines and multiple complex, cross-functional projects.
  • Ability to work constructively within a team environment, even under pressure or stringent deadlines.

If you believe that Verizon and this role align with your career aspirations, we encourage you to consider this opportunity.

Work Environment

This is a hybrid role, allowing for a defined work location that includes remote work along with a minimum of eight assigned office days per month, as determined by your manager.

Equal Employment Opportunity

We take pride in being an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we recognize that diversity strengthens us. We are committed to fostering a collaborative, inclusive environment that encourages authenticity and a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Our benefits are designed to support your career progression and personal life. From health and wellness benefits to retirement plans, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance, we offer a comprehensive total rewards package.