Assistant Project Manager

2 months ago

Seattle, Washington, United States Pacific Program Management Full time

Company

Pacific Program Management (PPM) provides clients the leadership and management oversight of their work space strategy, space development, and space transitions for their people and business across the U.S. and Internationally.

PPM is a fast-growing, real estate project and program management firm that helps companies reimagine their workspace to enable the potential of people through a personalized, resourceful, and connected approach. Our people-centric ethos guides everything we do to create, implement, and operationalize customized workplace strategies to help clients achieve their business goals. Delivering an integrated solution through our three service lines of: Work Space Consulting, Capital Project Management, and Transition and Relocation Management, PPM gives clients the confidence to focus on what they do best.

People are at the heart of everything we do. We believe in building savvy, diverse teams that thrive in fast-paced, collaborative, agile and fun environments. Every member of the team has an integral role to play and has a direct impact on our future success, as well as the success of our clients and partners. Diversity to PPM means having a team that represents our communities and the clients we serve. Our people have different backgrounds and histories, experiences and expertise, and perspectives and opinions. We are not one piece of fabric, but many different pieces of fabric seamlessly stitched together. Our teams embody our STIHL values of Service, Trust, Integrity, Honesty & Leadership in our everyday actions, and our culture thrives on our balance of care with accountability. We are One PPM.

While we are committed to achieving success for our clients, we are also committed to our communities - and each other. With a company commitment to donate 1% of all revenue to non-profits serving communities where we work, our team regularly participates in philanthropic events and volunteerism. And in everything we do, we have fun Because we recognize the mission of reimagining the potential of people starts with reimagining our own.

Key Company Info

  • Founded in 2009 to provide value driven outcomes, and impeccable service to our Partners (Clients) and People in a personalized, resourceful and connected relationship
  • Our diverse team of over 150 People allows for us to connect and build trust with a diversity of Clients and Communities
  • Our Vision is to be the Partner of choice anywhere we can provide high quality outcomes and experiences with sustainable growth
  • Our Mission is to continue to grow and help improve our people, partners and communities helping them define and guide them to greatness
  • Our core PPM values are: Service, Trust, Integrity, Honesty, & Leadership.
  • Our priorities and decision-making start with our People and Partners (Clients) followed by PPM Performance

We believe in building great teams that thrive in a collaborative and welcoming environment. Our approach is entrepreneurial and scalable, with the highest level of quality and professionalism. We balance care with accountability.

Job Summary

The Assistant Project Manager (APM) delivers on low-medium complexity projects. This role is specific to account onboarding for new employees. The deliverables include processing new hires onto the account, new hire and hiring manager relations and satisfaction, processing of IT assets, new hire account orientation, process documentation and implementation, and ensuring all SLAs are met. A successful candidate can communicate clearly with all parties involved in a project, including key stakeholders, internal customers, team members, vendor partners and coordinate a project team around a common set of goals. This role requires the ability to demonstrate exceptional customer service, teamwork, and attention to detail to ensure client satisfaction. Must be able to deal with conflict while maintaining professionalism and focus on the project goals. Experience in onboarding, operations, or administrative work is preferred.

Key Responsibilities

  • Responsible for developing and managing scope and schedule for each onboard.
  • Provide orientation and onboarding support for new hires on account nationally.
  • Provide transition and offboarding coordination for employees nationally.
  • Coordinate access requests and IT assets prior to new hires account onboarding.
  • Present account orientation.
  • Provide support to new hire for first two weeks of employment.
  • Oversee the administrative processes and ensure accurate project documentation is filed in a timely manner.
  • Facilitate and support cross functional recurring meetings
  • Support team with documentation of process updates, and programmatic roll out of account dashboards, trainings, and initiatives.
  • Provide measurable and timely response to client inquiries, requests, and concerns.
  • Track and manage project issues and resolutions.
  • Represent the company through outstanding project delivery, client service, process improvement and support.

Qualifications

  • Bachelor's degree (BA/BS/BEng/BArch) preferred not required.
  • Minimum four - five years of related experience in project management, real estate and facilities management, project coordination.
  • Proficiency with MS Office Suite, MS Project, MS Visio, and other data management software.
  • Strong verbal and written communication skills; role requires daily communication with client and team members.
  • Requires organization, time management, attention to detail, and prioritization skills through all projects despite workload.
  • Must be able to inspect design plans and documents for accuracy.
  • Must be able to exchange accurate information at various levels demonstrating the ability to build consensus for decision-making.

Physical Requirements

  • Must be able to move within and between client buildings more than 50% of the day.
  • Must be available evenings and weekends depending on project deadlines.
  • The person in this role needs to be able to occasionally lift up to 25 pounds.
  • Able to travel as needed for individual projects within North America.

EEOC

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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