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Technical Support Specialist

2 months ago

Olathe, Kansas, United States Garmin Full time


Overview

We are seeking a full-time
Technical Support Specialist 1
in our Olathe, KS location. In this role, you will be responsible for providing first level support to end users and responding to their needs and/or alerts through basic troubleshooting, resolution or escalation steps.

Essential Functions
  • Act as a liaison between advanced support/SME's and end users and escalates irresolvable issues
  • Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.) and assist with network printer system maintenance
  • Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner among company sites, in accordance with current procedures to ensure distribution of knowledge and positive impact on user satisfaction
  • Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
  • Monitor conference room performance and maintenance schedule
  • Collaborate with team members including sharing knowledge and documenting and contributing to knowledge base and offer suggestions for process improvements
  • Maintain records of daily communication transactions, problems, remedial actions taken, and installation activities
  • Apply basic standards and procedures to accomplish tasks including learning how to use and apply applicable technologies, document work in an organized manner, and use proper tools and techniques to identify and resolve problems
  • Responsible for working after hours in an "on call" capacity based on a rotation shared by the Help Desk and Technical Support Specialist teams
Basic Qualifications
  • High School Diploma or GED AND coursework towards completion of a technical degree OR a minimum of 2 years IT or technical experience
  • Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule)
  • Demonstrated basic familiarity with asset, service, monitoring, and documentation tools as well as troubleshooting and research tools
  • Demonstrated strong and effective verbal, written, and interpersonal communication skills
Desired Qualifications
  • Outstanding academics (cumulative GPA greater than or equal to 3.5)
Garmin International is an
equal opportunity employer
. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here:

Garmin Benefits #J-18808-Ljbffr