Technical Support Specialist

2 weeks ago


Olathe, Kansas, United States nFocus Solutions Full time
Job Overview

Position Summary:
nFocus Solutions is seeking a dedicated Help Desk Analyst to perform essential Help Desk operations aimed at supporting students, training developers, and faculty members. This role is critical in ensuring effective communication and assistance within the educational framework.


Key Responsibilities:
  • Offer guidance and support for Blackboard navigation to students, staff, and faculty.
  • Investigate student inquiries and manage trouble tickets efficiently.
  • Maintain and oversee the Help Desk Log, Database, and ticketing system.
  • Update relevant information in the College Information System and Student Management System.
  • Utilize system data to gather necessary information for addressing student queries.
  • Respond to requests for information regarding curriculum or degree requirements through various communication channels.

Qualifications:
  • A minimum of three years of experience in managing or leading a Help Desk team.
  • Exceptional customer service abilities.
  • Strong written and verbal communication skills.
  • Proficient in researching and addressing support requests through multiple platforms.
  • Capable of escalating issues to management and ensuring resolution.
  • Typing speed of at least 65 words per minute.
  • Clear and effective oral and written communication skills.
  • Able to work independently as well as collaboratively within a team.
  • Must pass a required background check.
  • Eligibility to work in a military environment, including possessing a valid driver's license and car insurance.
  • Self-motivated with the ability to prioritize and manage time effectively.
  • Organized with a strong sense of urgency.
  • Demonstrates high standards of quality and accuracy.
  • Consistent attendance and punctuality.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Must maintain a valid US Passport.
  • Willingness to travel up to 10% for mission support.

About nFocus Solutions:
nFocus Solutions is committed to developing innovative technologies and intelligent business solutions tailored for the public sector. As a leading provider of applications, services, and technologies, we empower nonprofit organizations, communities, first responders, and government agencies to effectively deliver essential services. Our high-quality data management and analysis software equips clients to achieve impactful results that contribute to societal improvement.

At nFocus Solutions, we embrace a diverse and inclusive workforce, recognizing that varied perspectives foster innovation. We are an equal opportunity employer, committed to diversity and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Powered by JazzHR

vvq83gednY



  • Olathe, Kansas, United States Tata Consultancy Services Full time

    Job Summary:We are seeking a highly skilled Desktop Support Specialist to join our team at Tata Consultancy Services. As a Desktop Support Specialist, you will be responsible for providing technical support and troubleshooting for desktop-related issues, as well as managing and maintaining the company's hardware and software inventory.Key...


  • Olathe, Kansas, United States Olathe Public Schools Full time

    Job SummaryOlathe Public Schools is seeking a highly motivated and dedicated Instructional Support Specialist to join our team. As an Instructional Support Specialist, you will play a vital role in providing additional educational support for K-6 students.Key ResponsibilitiesAssess Student Needs: Assess student math and reading aptitude to support student...


  • Olathe, Kansas, United States Topstep Full time

    [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist you'll:Own user issues through various channels, such as phone, email, live chat, and social, from start to resolution;Use technical ability to master trading platforms, internal tools, and...


  • Olathe, Kansas, United States nFocus Solutions Full time

    Job OverviewPosition Summary:nFocus Solutions is seeking a dedicated Help Desk Analyst to perform essential Help Desk operations aimed at supporting students, training developers, and faculty within the educational sector.Key Responsibilities:Assist users with navigation and troubleshooting within the Blackboard system.Investigate user inquiries and maintain...


  • Olathe, Kansas, United States Olathe Public Schools Full time

    Job SummaryOlathe Public Schools is seeking a highly motivated and dedicated Instructional Support Specialist to join our team. As an Instructional Support Specialist, you will play a vital role in providing additional educational support for K-6 students.Key ResponsibilitiesAssess Student Needs: Assess student math and reading aptitude to support student...


  • Olathe, Kansas, United States Garmin Full time

    OverviewWe are looking for a dedicated Aviation Systems Support Specialist to join our team. In this role, you will leverage your extensive expertise in Garmin avionics products to deliver exceptional technical assistance to both customers and distributors.Key Responsibilities- Mentor and guide new and less-experienced team members.- Address technical...


  • Olathe, Kansas, United States The University of Kansas Health System Full time

    Position Overview The Administrative Support Specialist plays a crucial role in the operations of the healthcare department, working under the guidance of the Social Work Manager. This position is responsible for delivering efficient and safe care/services to patients of all ages and their families. The specialist aids in the communication and operational...


  • Olathe, Kansas, United States Care At Home Full time

    Personal Support Specialist Role at Care At HomeCare At Home is a certified home care provider dedicated to delivering exceptional support services. We are currently looking for a dedicated and caring individual to become a personal support specialist for our clients.This position is primarily during the day and requires availability on select weekdays and...


  • Olathe, Kansas, United States The University of Kansas Health System Full time

    Position Overview The Imaging Support Specialist plays a crucial role in assisting radiology technologists with patient care during imaging procedures. This position involves ensuring that patients are well-prepared and comfortable before, during, and after their imaging appointments. Key Responsibilities Demonstrate the necessary clinical and technical...


  • Olathe, Kansas, United States The University of Kansas Health System Full time

    Position Overview The Administrative Support Specialist plays a crucial role within the healthcare team, operating under the guidance of the Social Work Manager in Case Management. This position is dedicated to delivering safe and efficient care/services to patients across various age groups and their families. The primary focus is to enhance the...


  • Olathe, Kansas, United States The University of Kansas Health System Full time

    Position Overview The Administrative Support Specialist plays a crucial role in the operations of the Case Management department, working under the guidance of the Social Work Manager. This position is dedicated to delivering safe and efficient care/services to patients and their families across various age groups. Key Responsibilities Uphold patient,...


  • Olathe, Kansas, United States Companalyst Full time

    Client Support Specialist at CompanalystThe Client Support Specialist plays a crucial role in managing incoming inquiries through an automated call distribution system, focusing on the coordination of non-emergency transportation services and addressing various customer needs. As the primary point of contact, the Client Support Specialist embodies the values...


  • Olathe, Kansas, United States Olathe Public Schools Full time

    Job SummaryThe Olathe Public Schools is seeking a highly skilled and dedicated Behavioral Support Specialist to join our team. As a key member of our educational team, the successful candidate will provide critical support to students with emotional disturbances, assisting in the supervision, care, and instruction of these students.Key ResponsibilitiesModel...


  • Olathe, Kansas, United States Quest Diagnostics Incorporated Full time

    Position: Customer Logistics Support SpecialistLocation: Lenexa, KSIncentive: $1500 Sign-On Bonus for External CandidatesSchedule: Monday, Tuesday, Thursday, Friday, and Saturday from 11:00 AM to 7:30 PM (off on Wednesday and Sunday)Compensation: Starting at $16.85 per hour, with an additional 10% shift differential, totaling approximately $18.53 per...


  • Olathe, Kansas, United States D.H. Pace Company, Inc. Full time

    Job OverviewD.H. Pace Company, Inc. is looking for a Sales Support Specialist to enhance our Commercial division. This role is ideal for individuals with strong customer engagement skills who will assist in driving sales by connecting with both existing and prospective clients. If you are detail-oriented and possess a passion for sales, we encourage you to...


  • Olathe, Kansas, United States Diverse Lynx Full time

    Greetings, We trust this message finds you well. Position: Infrastructure Support Specialist Type: ContractJob OverviewRole: Desktop Administration Core Competencies: Management of Desktop Systems - Infrastructure Services Key Skills Required: Proficient in Desktop AdministrationDiverse Lynx LLC is committed to fostering an inclusive work environment. We...


  • Olathe, Kansas, United States Olathe Public Schools Full time

    Job SummaryWe are seeking a highly motivated and organized Alternative Education Aide II to join our team at Olathe Public Schools. The successful candidate will provide support to students in our alternative education program, ensuring their academic success and well-being.Key ResponsibilitiesStudent Support: Provide academic support to students in the...


  • Olathe, Kansas, United States MidAmerica Nazarene University Full time

    Job Summary:We are seeking a highly qualified and dedicated Academic Support Specialist to support the educational experience of students at MidAmerica Nazarene University. The ideal candidate will have a strong command of their academic discipline, great interpersonal skills, and a strong work ethic.Key Responsibilities:Assist the professor in planning and...


  • Olathe, Kansas, United States KVC Health Systems Full time

    Position Overview: The Family Support Specialist plays a crucial role in delivering case management services aimed at ensuring the safety, stability, and overall wellbeing of children and their families. Key Responsibilities: Strive to comprehend and address the unique experiences and needs of families. Recognize various factors affecting families,...


  • Olathe, Kansas, United States KVC Health Systems Full time

    Position Overview: The Family Support Specialist is responsible for delivering comprehensive case management services aimed at ensuring the safety, stability, and overall wellbeing of children and their families. Key Responsibilities: Develop a deep understanding of families' unique experiences and specific needs. Address various factors such as...