Customer Loyalty Support Specialist

2 weeks ago


Olathe, Kansas, United States Allegion Americas Full time

Customer Loyalty Support Specialist

At Allegion, we are dedicated to ensuring the safety and security of individuals in their homes, workplaces, and communities. As a part of our team, you will play a vital role in enhancing consumer loyalty through outstanding service.

Your Role:

As a Customer Loyalty Support Specialist, you will be responsible for:

  • Engaging with customers through various communication channels to address and resolve inquiries related to our products.
  • Exhibiting exceptional verbal and written communication skills to foster positive customer interactions.
  • Analyzing customer information to determine effective solutions and next steps.
  • Building and maintaining relationships with customers to enhance their experience with our brand.
  • Collaborating with internal teams to ensure timely and accurate resolution of customer issues.
  • Managing multiple tasks efficiently while adhering to service level agreements.

Key Responsibilities:

  • Actively listen to customer concerns and provide clear, concise responses.
  • Demonstrate a commitment to delivering superior customer service.
  • Follow through on customer commitments to build trust and reliability.
  • Support the company's mission to create a customer-centric culture.

Qualifications:

  • Typing speed of at least 35 WPM.
  • Proficiency in basic computer skills and familiarity with software applications.
  • Strong organizational skills with the ability to multitask effectively.
  • Previous customer service experience is preferred.
  • Educational background: Associate's Degree or higher is preferred, or a combination of high school education and relevant experience.
  • Willingness to work flexible hours, including weekends.

Why Join Us?

At Allegion, we value personal well-being and work-life balance. We offer opportunities for professional growth and development, along with competitive benefits, including:

  • Health, dental, and vision insurance.
  • A robust 401K plan with company matching.
  • Tuition reimbursement programs.
  • Employee discounts and community involvement initiatives.

Join our team and contribute to a safer world while advancing your career in a supportive environment.



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