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Client Support Specialist

2 months ago

Olathe, Kansas, United States Companalyst Full time

Client Support Specialist at Companalyst

The Client Support Specialist plays a crucial role in managing incoming inquiries through an automated call distribution system, focusing on the coordination of non-emergency transportation services and addressing various customer needs. As the primary point of contact, the Client Support Specialist embodies the values and mission of Companalyst.

Key Responsibilities:

  • Engage with members to confirm eligibility and arrange non-emergency transportation using Companalyst systems.
  • Listen attentively and gather information from callers in a professional and organized manner.
  • Develop and maintain a comprehensive understanding of established protocols and procedures.
  • Take initiative for personal growth and career advancement.
  • Demonstrate flexibility to provide exceptional service and support the achievement of business objectives.
  • Adhere to standards for call abandonment rates, average handling time, productivity metrics, and attendance.
  • Maintain confidentiality and manage sensitive information in a fast-paced environment.
  • Recognize and appropriately handle urgent situations.

Qualifications:

  • High school diploma or equivalent.
  • Typing proficiency of at least 30 words per minute.
  • Familiarity with Microsoft Outlook and Word.
  • Authorization to work in the United States without requiring sponsorship.
  • Previous experience in a customer service call center environment.
  • Exceptional communication and telephone skills.
  • Strong organizational and multitasking abilities.
  • Ability to maintain a high level of confidentiality.

Benefits:

  • Health and Life Insurance Plans.
  • Dental and Vision Coverage.
  • 401(k) plan with company matching.
  • Flexible work-from-home options.
  • Paid Time Off and Holiday Pay.
  • Maternity/Paternity Leave.
  • Casual dress code.
  • Tuition reimbursement opportunities.
  • Leadership mentoring programs.

Equal Opportunity Employer: Companalyst is committed to creating a diverse environment and is proud to be an equal opportunity employer. We consider qualified candidates with a criminal history in a manner consistent with applicable local, state, and federal laws.