Customer Logistics Support Specialist

2 weeks ago


Olathe, Kansas, United States Quest Diagnostics Incorporated Full time
Position: Customer Logistics Support Specialist

Location: Lenexa, KS

Incentive: $1500 Sign-On Bonus for External Candidates

Schedule:
Monday, Tuesday, Thursday, Friday, and Saturday from 11:00 AM to 7:30 PM (off on Wednesday and Sunday)

Compensation:
Starting at $16.85 per hour, with an additional 10% shift differential, totaling approximately $18.53 per hour.

Salary considerations are influenced by various factors, including relevant skills, training, experience, education, and applicable certifications. Market dynamics and organizational needs are also taken into account. Successful candidates may qualify for annual performance-based bonuses.


Benefits Overview:

We take pride in offering exceptional benefits and programs aimed at supporting our employees and their families in leading healthy and fulfilling lives.

Our compensation and benefits packages are designed to enhance employee well-being across physical, financial, and developmental aspects. Depending on whether the role is part-time or full-time, benefits may include:

  • Immediate Medical/Dental/Vision coverage for full-time employees working 30+ hours
  • 15 Paid Time Off (PTO) days in the first year
  • Paid Holidays
  • Annual Bonus Opportunities
  • 401(k) plan with matching contributions
  • Variable compensation plan (AIP) bonuses
  • Employee Stock Purchase Plan (ESPP)
  • Employee Assistance Program (EAP)
  • Wellness Programs
  • Tuition Reimbursement for undergraduate and graduate studies for full-time employees working 30+ hours
  • Career advancement opportunities
  • Comprehensive training provided

Key Responsibilities:
As a Customer Logistics Support Specialist, you will be responsible for managing inbound communications with logistics clients and ground logistics operations. Your duties will include:
  • Receiving client requests for pick-ups and directing them to the appropriate resources.
  • Communicating effectively with field logistics teams and addressing customer inquiries or complaints.
  • Utilizing automated logistics systems to assign routine pick-ups to ensure timely delivery.
  • Providing accurate data to support Dispatcher roles.
  • Managing a high volume of inbound calls while meeting productivity targets in a fast-paced environment.
  • Learning and accurately using dispatch applications to enter pick-up requests.
  • Demonstrating strong attention to detail and adherence to established processes.
  • Delivering outstanding customer service by actively listening to client concerns and escalating issues as necessary.
  • Determining the feasibility of client requests based on various factors.
  • Organizing tasks efficiently and utilizing online resources to locate information.
  • Prioritizing multiple functions and providing service across various regions.
  • Participating in team meetings and staying updated on communications.
  • Professionally interacting with clients, colleagues, and leadership across functions.
  • Accepting feedback with a focus on performance improvement.
  • Exhibiting excellent verbal and written communication skills.
  • Demonstrating proficiency in computer skills, including Microsoft Windows and Office applications.
  • Maintaining confidentiality regarding sensitive information.
  • Being flexible and available based on staffing needs, including weekends and holidays.
  • Completing additional tasks as assigned.

Qualifications:
Required Experience: Minimum of 1 year in Customer Service or Logistics.
Preferred Experience: Previous call center experience is advantageous.

Education:
Associates Degree or High School Diploma or Equivalent (Required).

Knowledge and Skills:
General understanding of logistics operations, functional/technical skills, integrity, trust, customer service orientation, results-driven mindset, and composure under pressure.

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